slim_boy_fat
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- Scottish Highlands
Well, yesterday really - a phone call from a nice young lady from O2's 'Executive Relations' department apologising for al the trouble I'd had with the 9-day loss of mobile phone signal. This in response to my email to the CEO setting out the circumstances.
£20 [I wasn't looking to make a big amount in compensation and had suggested a token £10 to account for the hours I'd spent on their 'live chat' facility trying to get it restored] credit added to my phone credit and an assurance that should I have any future problems I could phone her direct and she'd get things sorted.
It pays to politely register your dissatisfaction to the very top in some circumstances.
£20 [I wasn't looking to make a big amount in compensation and had suggested a token £10 to account for the hours I'd spent on their 'live chat' facility trying to get it restored] credit added to my phone credit and an assurance that should I have any future problems I could phone her direct and she'd get things sorted.
It pays to politely register your dissatisfaction to the very top in some circumstances.

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