Running workshop costs !!!!!

[Pete.]

Get an agricultural fitter out from main dealer and it will always have consumables on top, as well as mileage to and from depot even if they have come from another job just down the road.

A call out is different. Someone's gotta pay for their time spent travelling and they can't view the job to quote. What I took issue with is that they quoted a job then tried to add sundries on top as if it was a given that it should be there.

 

[Robotstar5]

I only had 'sundry items' on one bill and I made them take it off. The guy tried to argue that it was stuff like paper towels, degreaser, brake cleaner etc. I asked him how do I know you used that stuff. He said we use it on every job. I said well then it's part of your shop rate then. I'm not paying more just because you want to quote me a rate 'plus a bit on top'.

It wasn't a lot TBH but that's not the point. We agreed a cost for the job and I'm not having it topped up just because the guy thinks he can nick a few quid more. It's like a window cleaner adding a few quid because he had to use his yellow ladder.

I had a bill with £3 to fill up screenwash bottle, I asked for it to be deducted as I made sure the bottle was full when it went in for the service. Probably just a standard charge they put on everyone's bill.

I try to stick with one garage for servicing but when they close/move etc. I have to find another, a few years ago I tried a new one which had a 4 page comprehensive check sheet including "3 mile road test" which was ticked, I always note the mileage when dropping off and it had moved 0.2 miles, I didn't go there again.

 

[8ob]

A call out is different. Someone's gotta pay for their time spent travelling and they can't view the job to quote. What I took issue with is that they quoted a job then tried to add sundries on top as if it was a given that it should be there.

I agree, these things should be made clear at the quoting stage. That said it can be hidden in terms and conditions so worth reading those as well.

Bob