Recommendations for replacement wired home alarm systems?

[JOEPRO]

This Texecom stuff would drive you insane - really clunky software and repeated issues just a good job I have the patience of a saint.

With the new Texecom Connect hardware here (Rev 36 as opposed to Rev 5 on the used one I had bought before)

Went through the same connection process as before and this time - SUCCESS at last it was able to connect to the cloud and give me an app code.



Going into the phone app then to put this In and I get this screen



I have a connect account now (nearly sure!! It's also clunky and confusing) and then once the panel user code is added which should be the final step I get this:



DAMMIT TEXECOM you did it again. Now what- more hours of my life I'll never get back. They don't answer the phone either which doesn't help.

Edit- I see that I get the same result if I enter anything for the installer ID so maybe that is the issue and it's not accepting me as an installer.

 

[JOEPRO]

So it seems like Texecom do not support DIY Installers any longer.

The V2 version of their Connect app requires a registered installer (who pays an annual fee) to provide access.

The V1 app did allow DIY installers but this was discontinued in 2021 and there was a migration feature to the new app but too late for me or any new customers.

So it seems like I'll have to phone around and pay an engineer to provide their details to allow me to log into my system. Don't mind paying £ it's just going to be awkward since I installed the system myself and I imagine they won't be interested.

If I knew this before I bought and installed this whole system I would have looked for another brand but there you go.

 

[addjunkie]

So it seems like Texecom do not support DIY Installers any longer.

The V2 version of their Connect app requires a registered installer (who pays an annual fee) to provide access.

The V1 app did allow DIY installers but this was discontinued in 2021 and there was a migration feature to the new app but too late for me or any new customers.

So it seems like I'll have to phone around and pay an engineer to provide their details to allow me to log into my system. Don't mind paying £ it's just going to be awkward since I installed the system myself and I imagine they won't be interested.

If I knew this before I bought and installed this whole system I would have looked for another brand but there you go.

Unacceptable that they will not support a product for all buyers…..fill in every review site and page you can letting folk know that their support is non existent, and is so poor you need support. The supplier site too, they should have informed you there was no available free support.

Ive had a couple of companies contact me due to such things……

 

[JOEPRO]

I gave in and phoned a local alarm company and they are going to call out in a week or so to get the Texecom Connect working all being well. Don't mind paying if they can sort it as I value my time more to save f'ing around with the Texecom app. It's clearly locked down so end users can't set it up themselves which is a **** take but it is what it is need it going.

 

[MetalMonkey]

I doubt you will get very far complaining - most alarm manufacturers won't talk to end users at all and refuse to sell their products to non professional installers. It is all very anti DIY.
Texecom didn't make any real effort to stop consumers buying their products and used to be quite helpful - but admittedly the last time I dealt with them was pre pandemic, and for some reason most places seem to have lost the ability to do customer service since.

The trouble is most of this cloud stuff is for monitoring services which are traditionally something you pay a subscription to an alarm monitoring company, so presumably that is how they have set the thing up.
There might be a way around it.

 

[JOEPRO]

OK so I have this working now! Thanks to @MetalMonkey for his advice and Texecom support who pointed out the need to have a separate email address on an engineer's account. So for this to work you should have one email address registered on the Texecom cloud as an installer. It asks for VAT & Company numbers put NA in there.

Then you use the Texecom Pro app to add the site and option for no fee service. Only then should you log into the Texecom connect V2 app with your own user email address and input the App and engineer codes etc. Then it connects



Definitely a session and could be alot better set up by Texecom in my opinion but it is working at last.

I still need to add my two garages. And I am using an expander per garage for maximum flexibility and only one cable needed to run outside. So I'll have some further configuration to do in the coming weeks but should be all good.