PC Monitor

[ajlelectronics]

Well, it's fit for the purpose sold for and it's not actually faulty. That having been said, it is reasonable for you to plug it in and try it, to assess it's suitability. The battle you are going to have is with a company droid, who will attempt to fob you off. The other option is to try the " not of merchantable quality" clause. Stand your ground and go as far up the food chain as you have to. Hopefully you paid by credit card? If Argos don't want to play ball, use Section 75. If you didn't pay by credit card ( don't make that error again) you will need to get formal and "reject the goods" in writing, both to the local branch and head office, giving 14 days for a satisfactory response, failing which you will submit a claim via the County Court.

 

[Fazerruss]

Just kill it somehow or don't ( welder across the plug terminals ect or just take fuse out of plug) then take it back as faulty and say you don't want another like it because you now have doubts about the quality of this brand.

 

[Welderpaul]

I've done the same with Argos, B&Q and Homebase...taken something back that was not faulty but was junk and explained it was garbage and i wanted my money back. Never had any problems.

Worth a try?

 

[hotrodder]

The problem is, pc Monitors are exempt for the Argos 30 day no quibble return policy

I had an inkling that might be the case but monitors aren't specifically mentioned in their terms and while there's a good chance i missed it i didn't see their exclusion symbol on the product page

If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.

 

[scott0031]

@ajlelectronics. I Also think plugging it in and testing is reasonable. But again the problem is, Its exempt from that part of that 30 day warranty. Sadly I don't use credit cards and it was paid for by a debit card. Although I'm very aware of the prose of using a credit card, Ive never had a problem in the past, as always hindsight is a wonderful thing. I honestly did not expect to find an issue such as this with a modern day monitor, let alone did i know such issues exist, so i was not overly concerned.

I wont be fobbed off, 15 years ago I would have no problem with a confrontation, but now I just want a quiet life and all the horrible stuff to go away....... Sigh of old age creeping in!

Thanks for the rest of the advice in your post. I take very good heed of that information.


@Fazerruss Room for thought

@Welderpaul. This is exactly my natural way to be straight and honest and just say xxx not good blah blah. Again the problem is its still exempt from the 30 day guarantee. I have found out the hard (much to my detriment) that being honest and decent can back fire, Its times like this where maybe its time to bend the rules.


@hotrodder. I noticed that too on the web site. It may be it only apples to in store sale. Sadly its plain and clear on the receipt.' Exempt from 30 day guarantee.


Many thanks again,


Scott

 

[Tiggy_dorset]

Is it possible to return an item to any Argos store, and not just the one it was specifically bought from. There are 700 store in the UK to visit, if one doesn't accept it, a numpty at another store might

 

[Shox Dr]

If that the case, (and it's not printed anywhere else), can you not argue unfair T&C as you weren't made aware of the clause until after the purchase

 

[ajlelectronics]

The policy is in addition to your rights, so can't be unreasonable. Some Debit card providers offer Debit card equivalent of Section 75. If Argos don't want to play, it is still worth giving the bank a call. I would also have a word with Trading Standards to get the accurate details of the SoGa.

 

[Shox Dr]

How can it be an "addition" if it removes rights?

 

[ajlelectronics]

It doesn't remove rights. Above the SoGa, the retailer can set any terms and conditions that they choose. There is no 30 return option in the SoGa, so if they want to restrict it to "red pencil cases, every other Wednesday on a full moon" they are fully entitled to do that. What they cannot do is to try to remove your rights under the law. They do not seem to be doing that as the goods are as described, fit for the purpose sold and (arguably) of merchantable quality. The fact that it is annoying to use and disappointing is not a reason under the acts for returning the item.

 

[skotl]

This is all good advice, and I know you said you'd contacted customer service, but how far away is the store from you? I can't see the harm in simply pitching up with it nicely re-packaged, with the receipt, and saying "look - I just can't get on with it - sorry. I know not all monitors are made the same but this one just doesn't do it for me; any chance of a refund?"

What's the worst that could happen?

 

[Cyberprog]

I'd just stick 415v up it and take it back for a refund.

 

[Pete.]

Or tell them if you run it for an hour it makes a funny smell then shuts off. They won't want to risk a PR nightmare if it burns your house down.