MyHermese throwing fragile parcels on to the drive this morning.

[willie.macleod]

It pays to help out delivery drivers, while I wouldn't condone throwing stuff over fences it must be a nightmare for them to be asked to deliver stuff to an address and then not be able to access a safe spot at the premises to leave stuff. When you are expecting parcels and are in the premises I don't think it unreasonable to unlock a gate so they can get in. They need their van free of parcels for pickups, it is a waste of their time manhandling parcels multiple times.

I've had at least half a dozen packages from myhermes this week, I had emails for each of them prior to arrival for me to track and giving options to divert if required. Emails within a few minutes of delivery showing exactly which part of the house it was delivered to and a photo showing the parcels on my property. I must say although we pay a bit extra for myhermes to deliver here (£2 per parcel) the service from their local partner courier agency is first class.

 

[Migmac]

Difficult to make out from the picture, but is that a padlock on the gate?

It’s to stop thieves stealing the parcels off his drive!

 

[brightspark]

Not only that, it's going in a van with 96 other parcels being packed on top of it, you need load bearing packaging.

when you live next to a railway crossing and see all the delivery vans bouncing over it at high speed im surprised anything gets delivered in one piece.i see a fair few bits of bust springs on the road

 

[graffian]

postage and been happy for the seller to use R Mail-our guy is excellent.

You haven't worked in a sorting office.

 

[Other Daniel]

It pays to help out delivery drivers, while I wouldn't condone throwing stuff over fences it must be a nightmare for them to be asked to deliver stuff to an address and then not be able to access a safe spot at the premises to leave stuff. When you are expecting parcels and are in the premises I don't think it unreasonable to unlock a gate so they can get in. They need their van free of parcels for pickups, it is a waste of their time manhandling parcels multiple times.

I've had at least half a dozen packages from myhermes this week, I had emails for each of them prior to arrival for me to track and giving options to divert if required. Emails within a few minutes of delivery showing exactly which part of the house it was delivered to and a photo showing the parcels on my property. I must say although we pay a bit extra for myhermes to deliver here (£2 per parcel) the service from their local partner courier agency is first class.

The bit in bold, very well said.

 

[wristpin]

Two Hermes drivers in the last five or six years , both excellent. Maybe because it’s a rural area.

 

[Cato]

Two Hermes drivers in the last five or six years , both excellent. Maybe because it’s a rural area.

I think it's luck of the draw to be honest. I've met a few that are spot on, a few who were borderline for going through the chipper and the majority who just don't care.

 

[MattF]

You get good & bad in any job.

 

[Kayos]

We had a great one and then a rubbish driver, current one is spot on

It should have been packed better but it shouldn't have been launched over the gate. I had a laptop delivered today, specialist company so was just in the standard box

Wouldn't do that with a normal courier, wouldn't even make it to sorting

 

[Domdom]

Hermes are becoming Evri.

As in, Evri parcel either lost or damaged?

They didn’t think that through really.

Round here they are the absolute worst of all. Always late, like up to a week in some cases, most arrive with some kind of damage to the packaging at least.

Royal Mail are OK, but Parcel Farce, ostensibly the same company, utter rubbish.

I never have problems with DPD. The only one I use to send anything now. Even started asking eBay sellers which courier they use And if it’s Hermes or Yodel I buy elsewhere.

As noted above, packaging is the main key. All the courier companies have sorting centres with conveyors. All goes in one end, round the tracks and down the chute to the door it’s headed for. Those conveyors are brutal. And all that before it gets to the hands of the drivers.

 

[MattF]

As in, Evri parcel either lost or damaged?

They didn’t think that through really.

They probably just didn't expect sarcastic sods coming up with sayings to include it in.

 

[Domdom]

They probably just didn't expect sarcastic sods coming up with sayings to include it in.

Sarcastic? Moi? Je ne compris pas.

 

[W.olly]

This is a reason folk need to get off there backsides and go local to buy things to help keep local shops etc going. We do now as of a few month back we bought a range cooker. delivered and damaged back panel. had a small cokker arrive once with smashed door glass and dinted front panel and side.

so much `couldnt careless` from ignorant people nowadays.

 

[Migmac]

This is a reason folk need to get off there backsides and go local to buy things to help keep local shops etc going. We do now as of a few month back we bought a range cooker. delivered and damaged back panel. had a small cokker arrive once with smashed door glass and dinted front panel and side.

so much `couldnt careless` from ignorant people nowadays.

That’s fine if you live in a big town or near a city

 

[Domdom]

This is a reason folk need to get off there backsides and go local to buy things to help keep local shops etc going. We do now as of a few month back we bought a range cooker. delivered and damaged back panel. had a small cokker arrive once with smashed door glass and dinted front panel and side.

so much `couldnt careless` from ignorant people nowadays.

Yeah, all well and good in theory. I would shop locally for everything given just a glimmer of opportunity.
Local farm shop. The odd few bits, mostly taters. Double the cost of Tescos, but hey, it saves 20 miles worth of petrol.
Materials. Yeah, B&Q, Wickes, neither close really and the Diall range of products are the cheapest, nastiest quality ever to exist. Howdens are pretty decent, just a 30 minute drive.
Clothes. Erm, Primark isn’t really my thing. M&S not as close.
Tools. Well Halfords are OK but hardly a small, local business.

It is nigh on impossible to buy anything locally any more.

 

[Fraserb]

me where the depot is. dunno mate i just deliver . yea i said another brain dead . anyone want 2 no new barrels with clip on lids free gratice colect from teeside

If they'd been 20 gallon ones I'd have said they were mine. We supposedly had 2 delivered, they won't accept they're not here as courier has provided photographic proof of delivery, only issue is the photo is nothing like our yard.

 

[mart]

Surely you don't need a card in a box outside the gates to see you've had a delivery......

As for the damage, it's unfortunate but looks like it may have been dropped at arms length, stretching through the 7ft high gate?

Hope you get some satisfaction from the Seller.

I think you have misunderstood . The idea of putting a card through the mail box is for when the delivery guy has tried to deliver and failed for whatever reason, and has taken the parcel away. In that example, how else would a customer know? The cards left by some courier firms have details of their local depot where the customer can collect from. Royal mail operates a similar system.

 

[mart]

Changing the name ain't going to improve the quality of their service!
Sy

Exactly.
There was a company who's name I cannot recall at the moment, but for whatever reason they had a bad reputation. They eventually changed their name. Someone may recall which firm it was.

 

[My Old Landy]

Since we moved to a village, we have had excellent service from all of the various firms. Hermes is delivered by a local and always knocks the door before running away from the dog

 

[ajlelectronics]

Exactly.
There was a company who's name I cannot recall at the moment, but for whatever reason they had a bad reputation. They eventually changed their name. Someone may recall which firm it was.

There was Dixons is the 70s who rebranded as Currys due to the reputation they had for reselling faulty returns.