Evri mix up

[Bsmith]

Yesterday I had an email from Evri that said my parcel would be delivered between 10:30am and 12:30pm, it didn't arrive. Another email later to say it had been delivered to address (not mine which is clearly visable on the parcel) photo of parcel and door.

Last night I found their enquiry form, filled it in and talked to a robot or similar in a chat box.

Today I received this reply.....Thank you for getting in touch with your enquiry which you raised on the Evri website via our Digital Assistant. As soon as you submitted your enquiry details it was sent to your local Customer Services team to look into this, rest assured we have it in hand.....

Also today I worked out the address where they had left my parcel, about a mile away from my address and went and collected it from the householder.
I told the householder he may well get another visit from Evri as I had filled in a missing parcel form.

Question is.... Should I inform Evri that I have now got the parcel or since it is their mistake let them continue trying to find my parcel?

 

[Porkypine]

Yesterday I had an email from Evri that said my parcel would be delivered between 10:30am and 12:30pm, it didn't arrive. Another email later to say it had been delivered to address (not mine which is clearly visable on the parcel) photo of parcel and door.

Last night I found their enquiry form, filled it in and talked to a robot or similar in a chat box.

Today I received this reply.....Thank you for getting in touch with your enquiry which you raised on the Evri website via our Digital Assistant. As soon as you submitted your enquiry details it was sent to your local Customer Services team to look into this, rest assured we have it in hand.....

Also today I worked out the address where they had left my parcel, about a mile away from my address and went and collected it from the householder.
I told the householder he may well get another visit from Evri as I had filled in a missing parcel form.

Question is.... Should I inform Evri that I have now got the parcel or since it is their mistake let them continue trying to find my parcel?

Let the ******** sweat, you might even get compensation for "lost" item, serves them right.. nobs..

 

[Bsmith]

Let the ******** sweat, you might even get compensation for "lost" item, serves them right.. nobs..

Well that is the sorta way I feel, they were paid to deliver to my door.
If they inquire I will tell them I got it andI imagine the fella at the other address will tell them that I collected but meantime I don't feel like going to the hassel of informing them.

 

[optima21]

evri has a loose definition of "delivery" sometimes they way they deliver it could be described as fly tipping.

 

[addjunkie]

We have similar issue with yahoo……they leave parcel behind the bins a mile away…..all other couriers deliver to the door. We just report missing Every-time. Odd how the depot can never supply the delivered photo. One supplier we use a lot have actually started sending our stuff with dpd now, to avoid the issue.

 

[brightspark]

im still getting over the trauma of them delivering 6 x 50 gallon drums and not been able to get in touch with them i gave them all away

 

[bricol]

And how many times do people pop up on here about time wasting customers . . . do as you would be done unto . . .

 

[skotl]

And how many times do people pop up on here about time wasting customers . . . do as you would be done unto . . .

That was my thinking. Ultimately, it's the lowly paid, time-pressured driver who has to run around the countryside picking up wrong orders. You're not punishing the company, you're punishing the driver.

 

[MoreWellie]

Royal mail much the same,
Delivery proof showed a GPS location about a dozen houses up the road but no picture so I went door knocking
Excuse me, have you had a delivery left for me....
A week later my next door neighbour the other way noticed it in the bottom of his box

 

[Porkypine]

I was handed a biggish royal mail parcelforce package yesterday, addressed to me, given to me at the front door, all good...
Then today I get a text from parcelforce saying the same package has been left with a neighbour.. Wtf

 

[aesmith]

I had a big blow up with Evri early this year. The issue was them losing parcels but logging them as delivered to our address, which means t the sellers wouldn't accept a claim. In the end I did managed to find someone at Evri who followed up properly. Of four parcels they confirmed one lost in their system, two delivered to incorrect unknown addresses, and one they found and actually delivered!

Two of the three lost were all refunded without fuss, the third the seller was still digging his heels in but Ebay refunded.

 

[aesmith]

That was my thinking. Ultimately, it's the lowly paid, time-pressured driver who has to run around the countryside picking up wrong orders. You're not punishing the company, you're punishing the driver.

From what we experience that's exactly how it should be. It's the drivers who cause the problems. It's not as if the office tells them to chuck the parcel in someone else's garden or leave on the verge at some unknown location. It's the drivers who do that, then try to cover their tracks by recording it as delivered to destination address.

 

[Bravheart]

Yes but the office probably pay peanuts per delivery, set unmanageable delivery targets per day and fine the driver for anything left in the van at the end of it.

 

[dobbslc]

You'd have thought there would be a massive gap in the market for a company that can actually do the job properly, ie be organized in the depots, have drivers that
1, can drive 2, speak English, 3, give a fook about the parcels and have time to deliver them.
People would have to pay a bit more but how many on here would do that IF such a company existed?

 

[skotl]

You'd have thought there would be a massive gap in the market for a company that can actually do the job properly, ie be organized in the depots, have drivers that
1, can drive 2, speak English, 3, give a fook about the parcels and have time to deliver them.
People would have to pay a bit more but how many on here would do that IF such a company existed?

...and can do all of that and incentivise these drivers while pricing it at a level that the majority of the public will pay. Sadly the last bit is probably the hardest bit.

That said, our local Yodel/Evri driver was a retired gent who drove around in his Citroen people carrier with his wife knitting in the passenger seat. He was great and never seemed stressed.
Since he retired for the second time it's gone downhill again

 

[hotponyshoes]

You'd have thought there would be a massive gap in the market for a company that can actually do the job properly, ie be organized in the depots, have drivers that
1, can drive 2, speak English, 3, give a fook about the parcels and have time to deliver them.
People would have to pay a bit more but how many on here would do that IF such a company existed?

There are some like that!
I use APC for anything important/of value.
The local depot always picks up the phone promptly and sorts out any problems quickly.

I've only ever had to make one claim with them (for a damaged item) and that was sorted within a couple of days.

If ever there is a "lost" item they will speak directly to the delivery driver and you have an answer the same day.

Yes, they cost at least 3-4 times what evri do so I still use evri a fair bit for lower value items.

ebay is a bit tricky as, unless you are selling something unique, you have to offer the cheapest possible postage method to compete with the other sellers.
I put both options on all my listings but nobody ever chooses anything but the cheapest as they know ebay will just refund them if there is a problem.

For some higher value items or odd locations I'll swap carrier and pay the difference myself.

Original I only offered the option for a decent carrier (at a subsided price) but got sick of messages asking me to post using hermes as it would be £1.20 cheaper...

I still get a bit of postage blackmail, buyers pay for an item selecting evri (cheapest option at checkout) then, after paying, send a message along the lines of
"My local hermes driver is terrible, can you use a different service as I will have to open a claim if it doesn't arrive this week"
Not figured out the best way to deal with those yet..

 

[dobbslc]

Delete the sale

 

[Keithmac]

My local Evri courier is great, nice chatty and polite. Delivers on Saturdays.

All my stuff gets delivered to work, always someone there to receive it.

As said above, treat others how you would like to be treated yourself, don't be one of "those" customers..

We have a good chat with all the delivery drivers and some of the companies can be real axxxholes, go out of their way to make it awkward to deliver / drop off parcels.

 

[h-dom]

We never have a problem with any courier despite living right out on the sticks. In fact our Amazon delivery driver this week delivered a couple of parcels and asked if he could take some scrap metal at the same time. He was very polite about it lol so I gave him some to get it out of my way.

Never had that before though.

 

[MysterG]

I'm currently waiting for a Toolstation delivery via Parcelforce.
Was dispatched last Friday and I got tracking info.
Problem is the Parcelforce tracking info takes you to a page which basically says we have no info on that parcel.

Toolstation are "looking into it", meanwhile the next working day delivery of the stuff I ordered has come and gone ....