RonA
specialist in repairing sealed for life equipment
- Messages
- 1,939
- Location
- Stockton on Tees, UK
I’ve been with my internet provider ever since they optic cabled our local area many years ago.
About 3/4 years ago the service deteriorated & now we suffer buffering drop outs despite TV adverts by a certain famous sprinter to the contrary.
I have complained to them incessantly, plied a new router from them & even had compensation (paltry) for lack of service. I get frequent surveys asking “How are we doing”. I reply to these by slagging them off on every aspect of their service, from would I recommend them to a friend (not on my life) to how can we improve (just provide the service I pay for). I make certain to make it plain I would love to be contacted by somebody from their customer service.
When it works, it works well but we experience vast amounts of time when the service crawls or not at all.
Unfortunately we dont have any other suppliers in the area who supply fibre optic otherwise I’d jump ship in an instant.
Anybody got an ideas on how to provoke a reaction to their poor service.
RonA
About 3/4 years ago the service deteriorated & now we suffer buffering drop outs despite TV adverts by a certain famous sprinter to the contrary.
I have complained to them incessantly, plied a new router from them & even had compensation (paltry) for lack of service. I get frequent surveys asking “How are we doing”. I reply to these by slagging them off on every aspect of their service, from would I recommend them to a friend (not on my life) to how can we improve (just provide the service I pay for). I make certain to make it plain I would love to be contacted by somebody from their customer service.
When it works, it works well but we experience vast amounts of time when the service crawls or not at all.
Unfortunately we dont have any other suppliers in the area who supply fibre optic otherwise I’d jump ship in an instant.
Anybody got an ideas on how to provoke a reaction to their poor service.
RonA