I have been with virgin for 22 years and it's never been this bad. It's the foreign call center that sucks the most...nearly as bad as the virtual assistant Terri the BOT.Don't get me started...I have BT and VM and they both have this problem. I would say VM is slightly worse than BT but they both do it.
I'm waiting for starlink and the other space based providers ....hopefully they'll kick the existing providers in the nuts when they come on line fully!