Section 75 CCA, it just works!

[ajlelectronics]

[Various silly hoop jumping steps.]

"See this link, it might help..."

No it didn't. Please see my comments above.


12:23
Katrina Julia | Customer Service
Since we've done some steps & still the same issue. On this one, as the item has passed 30 days return window the best thing here to do is to contact the manufacture for additional support to fix the problem and claim the warranty.

K
12:26
Don't be ridiculous. Under UK law, it is up to the SELLER to sort out issues. My contract is with Amazon, not the manufacturer. Perhaps you would prefer me to do a Section 75 CCA claim instead?


12:27
Katrina Julia | Customer Service
On this one the best option I can do is to return the whole item & refund. Shall I go proceed?

K
12:30
If that is your preference, then I will accept that.
12:31


[Mailing label sent.]

 

[Guineafowl]

Since my debacle with the suspension compressor, I buy everything major on the credit card, not debit. Balance is paid off each month automatically, so we use it just like a debit card anyway. Is that what you’d advise?

 

[ajlelectronics]

Since my debacle with the suspension compressor, I buy everything major on the credit card, not debit. Balance is paid off each month automatically, so we use it just like a debit card anyway. Is that what you’d advise?

That is an extremely sensible way to make purchases, which doesn't cost you a bean.

 

[hotponyshoes]

Even better is a cashback credit card which actually saves you money!
Not a lot but then it's zero effort...

 

[Kram]

My contract is with Amazon, not the manufacturer. Perhaps you would prefer me to do a Section 75 CCA claim instead?

It is impossible to chat with Amazon, I have tried, so please share that? Was it the 3rd party seller you were in chat with?

 

[ajlelectronics]

It is impossible to chat with Amazon, I have tried, so please share that? Was it the 3rd party seller you were in chat with?

No. Go to their chatbot and keep selecting "something else".

 

[Dev]

Interesting. I wonder if section 75 CCA claim is a keyword that triggers the full refund response.

 

[ajlelectronics]

Interesting. I wonder if section 75 CCA claim is a keyword that triggers the full refund response.

Fairly certainly. No merchant wants a S75 strike against them.

 

[rcx132]

Fairly certainly. No merchant wants a S75 strike against them.

Once they have too many they get their account reviewed.

An Amazon rep once told me that if pushed they will give refunds upto two years down the line, which I assumed is something to do with the limit on consumer rights rules.

Also be careful that Section 75 doesn't apply if you buy from a marketplace like eBay or from a third party merchant on Amazon. The purchase needs to be direct with the merchant. Got caught out by this when I paid for car rental via an online broker (yes Argus car hire, you know who you are), got no car and got no refund.