Pays to keep receipts

[Bsmith]

Must say I'm not the best at keeping receipts in fact I usually bin them on the way from the shop. On this occasion I kept the receipts for 2 angle grinders that I bought from Aldi in Nov last year. The grinders have a 3 year warranty.
Using one of the grinders one day, the disk stopped rotating although the motor was still running. I looked out the receipt and went back to Aldi complete with the grinder. Cashier there told me it was over 60 days so they couldn't do anything, but pointed out a tel number and email add on the box who I should contact.
I looked them up on the net, filled in the form and explained that I suspected a gearbox problem. They replied saying to attach a copy of the receipt for the grinder, which I did.
The next reply I got from them was to say that they had dispatched a new grinder to me and that they didn't want the old one returned.
Soooooo...........

Nut holds the bevelled pinion on the shaft had come off.

.

Grease cleaned off shaft thread, new nut with some stud lock.



Working as good as new.



Hoping the new on arrives this week, it can go in the cupboard.

 

[rtcosic]

For my Lidl/Aldi Magical Middle Isle of Mystery treasures I staple the receipt to the instruction booklet and keep them in a storage box.

Too easy to lose a simple till roll receipt and/or forget what it's for. Three years is a long time for a little slip of paper. Also means I have the contact details stored with the receipt.

Every now and then (once a decade?), usually when I can't close the lid, I check the dates and bin those out of warranty.

 

[gordon stephenson]

Same good service for my mate, Bought a good 12v car compressor from aldi, It stoped working so rang the help line. They sent him a new one, then he had a little "fiddle"with the connections, Excellent result, it started working again,

 

[postie jon]

i have 2 pinboards on my garage wall , holding reciepts and manuals for all tools bought. aldi belt sander overheating problem 11mnths after purchase contacted customer serv ,said i didnt want it repaired , gave me a reclaim no. ,went to store, £ in my pocket no quibble , picked one up from the skip a week later heavier duty perfect working order gave it a quick service and lubrication working dandy, also on my third pressure washer from lidls, no questions both replaced from germany ,both were very simple repairs ,i.e a squirt of silicon oil on the switch mechanism, and secondly a small piece of grit lodged in the lance joint. german guarantees no problems, Audi are you listening.....