puffernutter
Puffernutter
- Messages
- 1,804
- Location
- Wiltshire
I had a heavy parcel (50kg) to send from Wiltshire to Nottinghamshire and I'd seen Parcel Monkey mentioned a few times as a good way to send heavy parcels at good prices.
Well, first experiences are not good. Booked Sunday morning for a collection today and next day delivery. At 17.30 I contacted them to ask what was happening. I used the "Chat" line and was told I would receive a response by e-mail.
Nothing.
So I rebooked. Too late for Tuesday apparently, so the earliest they can collect is Wednesday now. Trouble is, I'm only around Monday and Tuesday this week, that's why I chose that day and my parcel will now only get there on Thursday at the earliest, if someone is around on Wednesday when they call (if they call) and the courier can be arsed to lift it themselves as my wife is unable to assist.
I don't think I'll be using them again! One attempt, one epic fail!
Peter
Well, first experiences are not good. Booked Sunday morning for a collection today and next day delivery. At 17.30 I contacted them to ask what was happening. I used the "Chat" line and was told I would receive a response by e-mail.
Nothing.
So I rebooked. Too late for Tuesday apparently, so the earliest they can collect is Wednesday now. Trouble is, I'm only around Monday and Tuesday this week, that's why I chose that day and my parcel will now only get there on Thursday at the earliest, if someone is around on Wednesday when they call (if they call) and the courier can be arsed to lift it themselves as my wife is unable to assist.
I don't think I'll be using them again! One attempt, one epic fail!
Peter