So true, and backs up the old saying of "you get what you pay for"
To be honest I don’t think it was for financial reasons Howard ended up buying from the local supplier. It was probably more so just for the fact that they was local. However the main issue initially lay in the fact that they were not a Lorch dealer and therefore had no obligation to our brand to try and help resolve the situation and do the best by the customer.
There is no doubt that their was a problem with the 1st machine, albeit a minor thing and unfortunately luck wasn’t on our side when it was returned and the connection to the PCB wasn’t secured properly, again, very minor but still nevertheless frustrating for the owner and couldn’t of happened at a worse time.
I don’t for one minute think that the repair cost would be anything like the original estimate. After seeing the parts list that have been quoted I am sure some of them would of been advised for replacement to air on the side of caution. If just one of the Diodes or IBGT’s fails under warranty our recommended procedure is to replace both of the whole sets set because it’s just good practice, however that’s all fine and well for warranty but it certainly doesn’t mean that it’s essential especially if someone is having to foot the bill out of warranty.
Well done to you.
Good customer service.
I agree with what was said above.
Did the OP over get back in the public forum?
I agree with this and as said before
Theres always two sides, would be interesting to hear the op view now.
I agree, and I'd like to see what the repair quote breakdown is
Reading this has give me a little more faith in what I bought, I hope if anything goes wrong with mine I will get a similar service, i hate buying anything Chinese I probably could of got 3 parweld acdc tigs for the price of my Lorch
Reading this make me think yes great follow up from Matt and Lorch, but I really should go and look inside my tig as Ive been messing with a fair bit of wood recently.
It's probably obvious to some but it's a lesson for me too surely it would need to be on and the fan drawing it in while sawing ECT close to it
Its not the saw dust !
I’ve had a HandyTig200 for what must be 4-5 years now. Sometimes it goes a few weeks without being used, I’ve had the covers off recently just to blow it out and it’s perfect inside. The filters on the back certainly prevent dust from getting into the machine in my experience.
They’re a very reliable machine in my opinion.
Matt has helped me out tonnes of times with any questions or issues, which are usually user fault
As an owner of three Lorch machines I see no reason to go elsewhere. I’ve had great service from Matt and every Lorch distributor I’ve used. Wasp Welding being one of those, Elmdale another and most recently Camarc
I want a Lorch now.
Nice thread with hopefully good news at the end . but a bit of hijack here and a Question
for matt1978 are the Tweco AC/Dc tigs currently on offer at united welding ( £1600 ish ) actually rebranded Lorch machines been seriously looking at one for Home /hobby use . A diffeintive answer make swing it Pm me Matt.
The Twecos are rebadged T220s. But they are missing a few features if I remember correctly.
Id spend the extra dosh and get Lorch backup. ESAB certainly won’t go the same distance.
That's fantastic service - well done, Matt
that is the problem though at 16 ish i'd already be pushing the boat far further than it should be considering the machines use will be ( i e not money making . )
I'd have one of the twecos, they're really well priced
Not for money making though, the lorch panel design and torch controls are too useful. It pains me to think that torch controls are worth an extra grand or so, but like Brad says, you get the solid backup with it as well.
I have a large plastic drape that separates the woodworking section from the metal section, it traps 99% of dust or more in the woodworking side. But most of my welders are older and can take more punishment from a dirty environment regardless (I still blow them out every few years and clean the filter). I don't have a single inverter based welder out of the three I own.
The Twecos you can see online are new (old) stock. They are not available via ESAB/Tweco anymore and they are selling off what remains of their stocks.
The prices are very much artificially lower than previously was available because of this
Well done Matt......great service.....they will all want 8 year guarantees now
That’s exceptional service Matt,I’ll remember that when I’m in the market.
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