is there a way of testing phoneline thats not connected

[angellonewolf]

on a quick cheak 17 mbps adsl 76 mbps and virgin when i works 300 my area so divide that by there expanded expectations i recon 6 mbps on fiber

 

[Parm]

Talk talk are great when it works, and you're staying.
It's when you have problems, or want to leave.


I've been with plusnet for 15+ years - at least - and never had a problem that hasn't been resolved.
The worst issue I ever had was a fault (somewhere) that caused my internet to fail.
They emailed me with updates.

I had to make a special trip into work to login to their support forum and complain that because they'd emailed me instructions how to resolve a problem (think it was when they changed login details for broadband, and I had to update firmware on the router).

Within a month, they changed their procedures company wide so that they sent text message updates as well as emails.

THAT is how I like companies to resolve problems, not back and forth on "support lines " with barely literate, incomprehensible 3rd world call centres who can't deviate from a script.

Agreed. Good when it comes pros but nightmare when you have to deal with customer service

 

[ukracer]

talk talk is one of the ones i been thinking about near every internet provider has people that say they are rubish my virgin i have to keep turning it off every 2or 3 weeks as the laptops or phones cant see the network virgin are not doing anything about it

please sir can you turn your router off and then on again me yes already done that i been building pcs for 25 years and used to install networks foe a living i think i can truble shoot a router its still doing the same and lets not talk about the problems we had when we moved in 6 calls in 4 weeks untill they sent an older enginer out and found something in the main box that seamed to sort it

i understand wifi is not perfect and will put up with some things but when i now paying near 55 a month i expect a good service if im paying £30 for the same i expect nigles

if i buy a 10 year old car i expect a little work for the mot if i buy a new car i expect it to drive fine for a few years with no problems


and yes the old bt line has not been used for some time thats why i need to be carefull of who i chouse to go with as some willl install the new line if you connect with them

Talk talk are dire....the speeds are no where near what they claim and my son switched to virgin from talk talk they were that bad.

He has been with them twice in two different houses. Both times they would not solve the problems he had.......i know you will get people for and against providers but seriously......check out talk talk customer service its appalling.

 

[ukracer]

ok vote time

add your to the list whats your favarite

Virgin without question....never been without a phone line and broad band is unbeatable.

I think its a question of you get what you pay for to be honest.

 

[angellonewolf]

paying £55 for a service that i need to fix every few weeks is got good service yes as i said if i was paying £30/35 i would put up with it

but if i phone to ask to have the deals they advertise on the internet i get sorry i cant match that i ask why not our next door might have that deal why cant i recive the same thing

oh thats the deal for a new customer oh i see so instead of trying to keep a loyal customer of 20 years you want me to pay to reduce my nextdoor internet that you provide internet for them for the next x months thay might pay for only 3months of internet then phone to say they are having problems paying and ask to go a reduced cost then still not pay that you then send 3 letters asking for the money then go to the courts they see it in your faver and they still dont pay you then send in the balifs they knock on the door and the person has moved from the rented property rather than provide a service to a person that has never not paid for the bill in there life

oh forgot to add most banks and energy companys are cheaking your on the best deal possable for you guaranting you the best deal possable old hat idea keep your good paying customers and add new costomers when you can that way proffts go up and not down

 

[WorkshopChris]

I never understand when they make big claims about how many of their customers have rated then so many out of 10 or 89% said they had excellent service.
To my mind the best customer service is from the company i never have to call because the service just works as it should.
As above have never heard of a problem with zen, i have 2 accounts with plusnet home & work, only ever head to contact them once, at home problem was sorted with one quick call, via a operator in a uk call centre with tech knowledge not a script.(that's the bit that makes all the difference)

 

[Rocketman]

There is a reason why talk talk are consistently at the bottom of tables for service. If they were a third of the price of any other provider I still wouldn't use them. I'm glad I will never have to ring their customer service every again.

 

[pedrobedro]

Yes, Zen Internet.

That's £12 dearer than our TalkTalk package ( which we have had no problems with) for the same speed, 17mbps which is what we actually receive according to speed test. Only difference is we don't get a static IP address but it's not something we need.

 

[Rocketman]

That's £12 dearer than our TalkTalk package ( which we have had no problems with) for the same speed, 17mbps which is what we actually receive according to speed test. Only difference is we don't get a static IP address but it's not something we need.

But that's the thing when you do have problems that is when you find out what is good or bad. You may get lucky and never need to sort something out.

 

[ajlelectronics]

That's £12 dearer than our TalkTalk package ( which we have had no problems with) for the same speed, 17mbps which is what we actually receive according to speed test. Only difference is we don't get a static IP address but it's not something we need.

With the greatest of respect, if you are buying solely on cheapness rather than value for money, then you are prime TalkTalk fodder. ;-)

 

[armalites]

I moved from BT to Plusnet and I have been very happy with the service. There has always been someone available on the phone to talk to(in this country), they provided text updates when me fibre was going live and the engineer rang me to tell me it was done. We had some issues with the router when the service went live and their suport guy talked my wife through connecting the directly to it and configuring it manually.

I have the full unlimited broadband and I have added a call package that covers all lanline and even mobile calls. I'm getting 62mb and all in it's £45

 

[pedrobedro]

With the greatest of respect, if you are buying solely on cheapness rather than value for money, then you are prime TalkTalk fodder. ;-)

With even more respect if I'm paying £12 less for the same result and not having problems I can live with that. My wife gets their free phone sim as well. She's just found the paperwork and we've been with them 8 years as of October not 6.

MOD Edit Flaming!

 

[ukracer]

paying £55 for a service that i need to fix every few weeks is got good service yes as i said if i was paying £30/35 i would put up with it

but if i phone to ask to have the deals they advertise on the internet i get sorry i cant match that i ask why not our next door might have that deal why cant i recive the same thing

oh thats the deal for a new customer oh i see so instead of trying to keep a loyal customer of 20 years you want me to pay to reduce my nextdoor internet that you provide internet for them for the next x months thay might pay for only 3months of internet then phone to say they are having problems paying and ask to go a reduced cost then still not pay that you then send 3 letters asking for the money then go to the courts they see it in your faver and they still dont pay you then send in the balifs they knock on the door and the person has moved from the rented property rather than provide a service to a person that has never not paid for the bill in there life

oh forgot to add most banks and energy companys are cheaking your on the best deal possable for you guaranting you the best deal possable old hat idea keep your good paying customers and add new costomers when you can that way proffts go up and not down

Ask to speak to a manager....then if you dont get anywhere ask to speak to the disconnecting department.

They usually put you through to retentions if you threaten to leave..

 

[landyman1]

been with talk talk for years,sadly no fibre where i live,when i had a problem with line dropout Bt where useless,
Got TalkTalk involved sent someone within a few days,he confirmed line fault and somehow got Openreach out the same weekend.Job sorted no complaints from me.

 

[angellonewolf]

not going with any one becase of price yes its part of it but have never tryed any one else in 20 years and with gass and leccy you have to move to get the best deals seams to be the same now with boardband

 

[BarrieJ]

Been with TalkTalk for years, OK ish when working, appalling customer service when it isn't. Utterly, utterly useless. You'd get more sense discussing quantum physics with a deaf, dumb and blind Albanian shepherd.
Do not go with TalkTalk.
We're promised up to 17Mb but the line only supports 1Mb, no matter who you're with, sometimes it's 370Kb.
No Fibre and no one interested in laying it on.

 

[bump]

Zen

 

[knighty]

is it not just your router needs reseting ?

pretty much all routers are made as cheaply as possible

any chance your kids have lots of downloads going ? any p2p/bittorrent stuff running ?


if you use the connection a decent amount it's pretty normal to need to restart it once in a while

also.. is the router anywhere warm ? keeping them cool makes a surprising difference

moved the router at work in front of a fan and it went from needing restarting almost weekly to almost never...


if it really annoys you... put it on a cheap digital timer plug and set it to turn off for 5 min once a week in the middle of the night

 

[pedrobedro]

With the greatest of respect, if you are buying solely on cheapness rather than value for money, then you are prime TalkTalk fodder. ;-)

With even more respect if I'm paying £12 less for the same result and not having problems I can live with that. My wife gets their free phone sim as well. She's just found the paperwork and we've been with them 8 years as of October not 6.

MOD Edit Flaming!

With even more respect to the moderator who modded my post, aj calls me a tight steward or stupid or whatever he was inferring, I reply and I get edited for flaming. I demand a recount.

 

[GW8IZR]

everyone knows that prefacing a comment 'with respect' means something different :-) .... only in jest!

I must say that BT have been pretty good, I went from a third party supplier (Demon ) that I'd been with for about ten years as the hassle of Demon blaming BT and vice versa became too much. I had BT Infinity which is a reliable 75/20M connection here.

Conversely my dad is with BT and gets pretty poor service and I just cancelled a BT line at another address where I can et a better 4G service than any LL. When I cancelled the line the BT rep said 4G isn't the same as a propper connection, I agreed with him.. its definitely better at that location ;-)

So my conclusion is ... to answer the OP's question.. IMO no one here will be able to answer with certainty.