normspanners
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You should really be going in to your modem router and have a look at the specs in there, you need to look for its address 192.168.1.1, is the usual one, for most but is usually on the router itself then you will need your user name and password. look at the specs that will tell you what you are supposed to be getting then you can look at what maybe happening in the house.
The other thing is, are you plugged into the master incoming socket and are you using an extension if you are you need to get rid on the two spare wires in it ( broad band only uses two the other two cause bad line)
The other thing is, are you plugged into the master incoming socket and are you using an extension if you are you need to get rid on the two spare wires in it ( broad band only uses two the other two cause bad line)