Stueeee
Old git
- Messages
- 978
- Location
- N W Kent
I don't take any online feedback as gospel, but some feedback might be more believable than others.....
Almost two months ago I ordered some metal including some chunky Ali Billet for a machining job for a mate. The supplier, who I hadn't used before had immaculate Feefo feedback on their website. Five days after ordering, only half my order had turned up. To cut a long story short, after a few weeks of no progress with the supplier, I reported them to Paypal (this was not an ebay sale) After several more weeks of no action from the supplier, Paypal have refunded me for the missing material.
So far, so everyday crap customer service, but the point is that Feefo only offer the ability to give feedback when the seller tells them about the sale. Surprise, surprise, I haven't received an invitation to give feedback on this supplier, perhaps they forgot to tell Feefo. I subsequently left a factual review on my sales experience on Trustpilot.
Almost two months ago I ordered some metal including some chunky Ali Billet for a machining job for a mate. The supplier, who I hadn't used before had immaculate Feefo feedback on their website. Five days after ordering, only half my order had turned up. To cut a long story short, after a few weeks of no progress with the supplier, I reported them to Paypal (this was not an ebay sale) After several more weeks of no action from the supplier, Paypal have refunded me for the missing material.
So far, so everyday crap customer service, but the point is that Feefo only offer the ability to give feedback when the seller tells them about the sale. Surprise, surprise, I haven't received an invitation to give feedback on this supplier, perhaps they forgot to tell Feefo. I subsequently left a factual review on my sales experience on Trustpilot.