Ebay sellers blaming the post

[Kram]

. . .so . . things go wrong . . . we are in difficult times as are the suppliers AND the post / couriers / magic pigeons . . . .cut them some slack

Business only cares for profit, nothing else. Those sellers had plenty of chance to resolve it in a nice way.
Update, ebay flagged the first seller, made them change listing and got the refund done. Ebay dont want sellers behaving like that.

Second seller blaming the post is what wound me up, he said that the day after it was sent, 4 days late.

 

[slim_boy_fat]

Hermes are the worst they employ any crook Iv had boxes turn up empty but eBay can be a nightmare as if they have a photo of it wrapped up you can’t do much against it

Just for balance, I have a great relationship with my Hermes driver [first name terms, no less ]. He's even bee known to uplift parcels ahead of the due date just because he's seen them on his advance schedule - "just to save you waiting in, John". Can't get much better than that!

But yes, in general all delivery methods have been slower because of Covid-19, difficult times for all at sellers, posties, courier staff [not just the public faces of the Companies as has been said above ^^^], but hey...it generally arrives and at least we're not wearing a ventilator or worse....., so chill folks.

 

[armalites]

Personally I can't help thinking this whole situation is a bit of a reality check for all of us. We have all got a bit complacent.

It's not acceptable to be telling people you've shipped stuff when you haven't but I would bet money that 75% of people would be no more tolerant if sellers said "Sorry we just haven't had chance to do it yet" and would still be moaning.

I've got a mate who routinely orders stuff he needs for a big job at the weekend on a Thursday afternoon then bitches and moans when it doesn't turn up. He knew he needed it at the beginning of the week and had plenty of time to do it.

 

[Reman]

It's not acceptable to be telling people you've shipped stuff when you haven't but I would bet money that 75% of people would be no more tolerant if sellers said "Sorry we just haven't had chance to do it yet" and would still be moaning.

OK granted, But when you buy something online you're often not only making the decision on who to buy from based on price. You may go with a more expensive seller if they advertise that they always get orders in the post the next working day. If they suddenly decided that weekly collections/trips to the post office will be fine, But don't change the expected delivery date part of their sales page, In my mind that's a kind of fraud. You're paying extra for a service you're not being given.

Angry buyers though, Jesus H ! Ebay's full of them !!! I won't sell anything on ebay that isn't going to be cash on collection anymore. Too many chancers on there now who look for ANY possible issue (And if they can't find an issue they make one up !) so they can kick off and hit you with a PayPal charge back. Trouble is Ebay's made it WAY too easy for people to scam their buyer protection system. It's an online fr***in' epidemic !

The other day I wanted to get a message to an Ebay seller. The tracking on a 1 week overdue parcel hadn't changed for 10 days, so I just wanted to make him aware that it hadn't turned up yet and ask for him to get royal mail to look into it. But if you click on ANYTHING on the ebay site that says "Item hasn't arrived" it instantly takes you to a dispute page and tells you to fill it in, and that the seller will have 3 days to reply or Ebay will step in to mediate the dispute !!!! Seems a bit heavy handed to me. First communication to a seller really should just be a polite cough of a message in my mind. Sort of a polite "Hello, How are you? I'm fine....... Anyway, Just a little message so that you know that everything's not quite going tickety-boo with regards to this transaction at the minute" (I'm AM British after all. LOL). But it seems that Ebay were happy to put rules in place that allows a huge number of it's sellers to be ripped off, Change the Ebay terms of service so they won't be held accountable, Then sit back and watch it's customers scam each other out of business.

 

[Seadog]

The other day I wanted to get a message to an Ebay seller. The tracking on a 1 week overdue parcel hadn't changed for 10 days, so I just wanted to make him aware that it hadn't turned up yet and ask for him to get royal mail to look into it. But if you click on ANYTHING on the ebay site that says "Item hasn't arrived" it instantly takes you to a dispute page and tells you to fill it in

If you click the "Contact Seller" link and select "Other" you can then fire off a message.

 

[Reman]

If you click the "Contact Seller" link and select "Other" you can then fire off a message.

That only works if there's not already a pre formatted response added to it by the seller. If they put something silly like a "If you have a problem contact us first" message in there as a stock reply it removes the contact seller button from that option.

 

[Hood]

That only works if there's not already a pre formatted response added to it by the seller. If they put something silly like a "If you have a problem contact us first" message in there as a stock reply it removes the contact seller button from that option.

Any I have seen always have an "other" option and when you click that you get to send the seller a message.

 

[Hood]

Just looked at the last 10 items I have bought and all of them have the "other" option.

 

[armalites]

@Reman I do agree and I often pay more because it looks like a seller will ship quickly and there is no reason why sellers shouldn't have a message saying deliveries may be delayed other than they can't be bothered.

We are in unprecedented times that we have no control over and I guess that's my point, there is no point in stressing over stuff you cannot control.

We've all ordered stuff with free delivery that we didn't need urgently and it turns up next day and I'm sure many of us have ordered stuff and paid for premium delivery for it to turn up 3 days later. This was happening long before Corona Virus.

I can fully understand why people are trying make a positive out of the situation and get some stuff done while they are not working. My Dad has always had thoughts to cover these kind of situations ever since I was a kid. One of his sort of rings true here, he said it was funny how people who never worked weekends/evenings or thought you shouldn't have too always expected there to be someone working at the hospital or in the pub. That kind of rings true in the current situation, people who are furloughed still expecting other businesses to carry on working at full capacity.

Many people are on high alert and a parcel arriving for a something you need feels like a big win.

People who have always been good at shipping will still be good but will also make things very clear on their websites if there are likely to be delays.

I fully understand much of the misery could be avoided if sellers were more open.

 

[Kram]

Finally arrived, closed the ebay case, as the blade apears to be decent.

Being furloughed is not a good thing, it is not a holiday, Id prefer to be at work! There is a lot of uncertainty about jobs when this is all over, I expect unempolyment will hit highest ever when the gov stops paying.

 

[Robotstar5]

Might as well come clean as to why I have so much first-hand info.
Yep, tis I!
And yes, far too much sun today, was out delivering for a loooong time.
View attachment 225901

Do you all get a superhero outfit like this one?...

 

[roofman]

I have just won and paid for an item last night including 1st class parcel force and received an Ebay email saying estimated time for delivery is 2 weeks from now

 

[garethp]

I ordered a suspension bolt for the car on Ebay this time yesterday, it arrived before 9am today. Ebay estimated delivery time was between Saturday and next Wednesday.

However the hair clippers I ordered on the 26th with 3 to 5day delivery still havent arrived and I'm starting to look like a yeti

I think at the moment its pot luck when stuff arrives.

 

[Johnnybravo]

It’s a load of bull blaming the post office. I posted a parcel in Northiam yesterday . It arrived in Norfolk this morning. Cant complain about that,especially seeing I only paid for second class...

 

[Seadog]

I posted two second class parcels on Tuesday and at least one arrived today. The other had to go north of the border, so could take weeks

 

[Hood]

I sent a parcel to France, it took a while to get there, it then sat there for a while, it then got sent back to me which also took a while, now they want an extra £13.14 for the return, should have sent it bloody Hermes, at least if it had got lost they wouldn't be asking for more money

 

[Farside]

I used to work in RM, some good mates still do, as does my uncle. There are no delays, everyone I know including our postie says its running as normal...

My hat's off to the postal staff, who are handling stuff every hour of the day, without knowing exactly how or if it's been exposed to something nasty.
My own post has had some delays, but it's all stuff I'm not too fussed about.

 

[Hood]

My hat's off to the postal staff, who are handling stuff every hour of the day, without knowing exactly how or if it's been exposed to something nasty.
My own post has had some delays, but it's all stuff I'm not too fussed about.

That seems to be the thing, stuff I am not fussed about is turning up quickly, stuff I could do with isn't

 

[Wozzaaah]

Just to say, in our delivery office there is no longer a delay. Pretty much everything is now being cleared daily, as was the case pre-Covid. I can’t speak for other DOs, some will most likely still be having staffing issues.

 

[Mick Annick]

I sent a parcel to France, it took a while to get there, it then sat there for a while, it then got sent back to me which also took a while, now they want an extra £13.14 for the return, should have sent it bloody Hermes, at least if it had got lost they wouldn't be asking for more money

I’ve had a couple of parcels i’ve been expecting here get bounced back to the UK, don’t know why... Generally the post is reliable, though the left handed vernier callipers I ordered after a discussion elsewhere in this parish didn’t turn up after five weeks, so have asked for a refund.