Customer complaint

[julianthegypsy]

got to be said, seems like an 'open and shut' case.

Always remember, when one door closes, you can open it again. That's how doors work!

 

[gaz1]

I'd still acknowledge the complaint and put forward that you've passed by and noted the damage to the gate

nope i wouldnt

i would only supply this as in this case its all you have to do

My response would be to be "helpful". Write back expaining that it is the first you have heard about any dissatisfaction and enclosing either a copy or a link of the Consumer Rights Act 2015.

It'll not get to court, but if you get any bluster, I would like to write the defence documents for you.

and see what actions they would do and how far they would go

let them go see a solicitor and seek what they think they deserve

to me let it goto small claims court and at last minute knowing you have this evidence produce it at the last minute final evidence must be in before 3 days before court date supplied to court and them

if they fail to show up then you want your small claims against them for fraud as its trying to make a fruadulant case through the small claims court

your time, solicitors payments and all your fees for this fraudulant case to be paid for even customers can face small claim,s court as well

 

[Morrisman]

So I’ve been and have a look as far as I can see they have had a one gate changed and a post replaced but as I was sat in the van a neighbour came out and tapped on the window apparently the gent who live there has tried reversing onto the drive and hit the gate damaging it and the post so they have had another company go and alter/repair it she has said she will tell anyone the same so needless to say I won’t be refunding any monies paid to me I’ve heard nothing from the customer since anyway

Sounds like the clown is an absolute chancer, so I doubt you have anything to worry about.

I'd wager his neighbour has some sort of grievance with said chancer already, judging by the comment she made.

 

[knighty]

don't let them know you know about the accident etc..

give them minimum information, trap/catch them deeper in their lie

 

[angellonewolf]

i know this would be an easy time in getting back at them as others have said if you could get a statment from the nextdoor

but is it realy worth it assuming you had been paid for the original job and they are just chancing there arm ?
send them a letter saying you have looked at the job seen xyz been changed and a person that lives close has spoken to you and said they seen them hit the gage with the car

then get on with your life dont do any more jobs for them

 

[Other Daniel]

i know this would be an easy time in getting back at them as others have said if you could get a statment from the nextdoor

but is it realy worth it assuming you had been paid for the original job and they are just chancing there arm ?
send them a letter saying you have looked at the job seen xyz been changed and a person that lives close has spoken to you and said they seen them hit the gage with the car

then get on with your life dont do any more jobs for them

^^^^ This.
Life's too short.

 

[northwest]

I just wouldn't bother, your conscience is clear you can sleep straight at night, get on with your life and waste not a second more on this lie.

 

[brightspark]

just ignore it dont even enter in to dialogue

 

[Stupoty]

I just wouldn't bother, your conscience is clear you can sleep straight at night, get on with your life and waste not a second more on this lie.

But surely you should be able to reverse the odd lorry here and their into your gates and expect them not to go all wonky on ya ? ? ?



Stu

 

[Maker]

i know this would be an easy time in getting back at them as others have said if you could get a statment from the nextdoor

but is it realy worth it assuming you had been paid for the original job and they are just chancing there arm ?
send them a letter saying you have looked at the job seen xyz been changed and a person that lives close has spoken to you and said they seen them hit the gage with the car

then get on with your life dont do any more jobs for them

Couldn't agree more, why bother with the hassle of 'getting them back', especially when you haven't even lost anything in the first place. They asked for money, you say no, end of story.

 

[mike os]

I really wouldn't pass them any information at all, just a note explaining that for them to have involved a 3rd party without informing you beforehand or giving you the opportunity to rectify any alleged defects, removes your liability and warranty, and that any expenses incurred are therefor neither your concern or problem. Thank them for their time and custom... all polite and nice.

Send by a signed for service

Keep a copy


If it goes further you can get a little more colourful, but keep it reasonably civil and factual.... your missives may end up in court andyou want to be seen as being reasonable, helpful and above all, accurate and honest

 

[Dev]

If it was me I’d reply, by registered post, something like;

”Your rights, and my obligations, in respect of right to repair are covered by the Consumer Rights Act 2015.

I have inspected the installation I carried out on [date] and it is clear that one gate post has been damaged and a gate replaced. As you did not contact me before any work was carried out I cannot assess if any defect was present in the original gate and am not liable for work carried out by a third party or it’s costs.

Yours,“

Brief and factual then get on with your life. If they want to take it further that’s what solicitors are for and you can pass on the witness details to them.








OTOH making a representation that is false in order to gain a pecuniary advantage, by say, claiming work was defective when you crashed your car into it, is a crime you know…

 

[brightspark]

But surely you should be able to reverse the odd lorry here and their into your gates and expect them not to go all wonky on ya ? ? ?



Stu

in 30 years 4 cars have come to grief and a wagon on my wooden gatepost .its 140 years old and about 12 inch square and 5 foot high proper creosoted railway stuff

 

[Bobupndown]

I remember 'adjusting' our front gates with the front bumper of my mum's mk2 Escort

 

[wyn]

Wouldn't this be attempted fraud by the customer. Trying to get you to pay up by "false representation".

 

[8ob]

I remember 'adjusting' our front gates with the front bumper of my mum's mk2 Escort

Our lads have had a fair few gates following the mog and trailer down the road.

Bob

 

[bricol]

I remember 'adjusting' our front gates with the front bumper of my mum's mk2 Escort

My flippin' sister "adjusted" the side of my Lancia Beta coupe by dragging the entire length of it down my mums gate post back in 1989 . . . rather than stop in the first few inches . . .

 

[Nick67GT]

My flippin' sister "adjusted" the side of my Lancia Beta coupe by dragging the entire length of it down my mums gate post back in 1989 . . . rather than stop in the first few inches . . .

What is it with women taking this approach?