Bought an office chair online... its far from comfy... what can I do?

[jmp49]

Lesson learned; always check whether an item is being sold by Amazon or a Third Party and don't ignore the feedback.

Amazon marketplace is like the wild west.
Waiting on a refund for a 16Gb rtx5060 graphics card that turned up and was the 8gb model, they've acknowledged they are at fault, and sent a return label at no cost for the return, and now have sent a message on amazon saying it has been refunded to my card directly after being returned unopened to themselves, but still not convinced they have done it correctly and the system isnt processing the refund via amazon it seems who took the original payment. I have trust issues with marketplace stuff.
I'll get on the phone and get amazon themselves involved in 2 business days which is the last day the refund should have arrived on.
Its my own fault, I know marketplace is like buying off ali express in terms of quality and description just 10 times the price, just forgot to check for this one purchase. And their feedback is choc full of complaints for the same sleight of hand trick.

I'd fire that chair right back for not fit for purpose within whatever framework you have thats enforceable without a shred of concience, they're trying to have people over with a incorrect description describing it as so, its usually the case that the seller in a "marketplace" is a dropshipper who has no real idea of what theyre selling nor really cares, they've just wrote copy to make as many sales and as much money as possible.

 

[reb78]

I'd fire that chair right back for not fit for purpose within whatever framework you have thats enforceable without a shred of concience, they're trying to have people over with a incorrect description describing it as so, its usually the case that the seller in a "marketplace" is a dropshipper who has no real idea of what theyre selling nor really cares, they've just wrote copy to make as many sales and as much money as possible.

I think you are right: https://mhstar.co.uk/pages/who-we-are

I have sent them a message with some simple wording thanks to @ajlelectronics for the suggested text.

 

[winchman]

Winchwoman and winch girl both have Ikea office chairs and live them

 

[Morris]

Winchwoman and winch girl both have Ikea office chairs and live them

Wifey has one for her craft room. She loves hers as well.

 

[reb78]

Wifey has one for her craft room. She loves hers as well.

Got a link to recommended ones?

Got a reply from the sellers of the chair a little while ago. They'd like to offer me £15 to keep the chair or I can specify a day and they will send a courier. It will be a return not a refund.

 

[ajlelectronics]

Got a link to recommended ones?

Got a reply from the sellers of the chair a little while ago. They'd like to offer me £15 to keep the chair or I can specify a day and they will send a courier. It will be a return not a refund.

That is a standard Chinese ploy. Then you get a 30% offer and maybe one more before they cave.

 

[reb78]

That is a standard Chinese ploy. Then you get a 30% offer and maybe one more before they cave.

I'll tell them to collect on the 4th then it will cut the amount of time messing around down.

What happens if they get the item back and then refuse a refund once it's with them. I have no item and no money then. Can they do that?

 

[Morris]

Wifey has had the chair for a few years now, it's not a current item. However this is very similar. It's far more comfortable than the looks would have you believe.

LÅNGFJÄLL conference chair, Gunnared dark grey/black - IKEA UK

LÅNGFJÄLL conference chair, Gunnared dark grey/black The gently curved lines accentuated by sewn details are kind to your body and pleasant to look at. Also, there’s a tilt and height-adjusting mechanism that’s built to outlast years of ups and downs.

www.ikea.com

 

[winchman]

Got a link to recommended ones?

Got a reply from the sellers of the chair a little while ago. They'd like to offer me £15 to keep the chair or I can specify a day and they will send a courier. It will be a return not a refund.

We have two of these, both bought used from Market place

MARKUS Vissle dark grey, Office chair - IKEA UK

MARKUS Vissle dark grey, Office chair. Adjust the height and angle of this chair so your workday feels comfortable – the mesh backrest lets air through so you keep cool even when the workload rises. Built to outlast years of ups and downs.

www.ikea.com

 

[ajlelectronics]

I'll tell them to collect on the 4th then it will cut the amount of time messing around down.

What happens if they get the item back and then refuse a refund once it's with them. I have no item and no money then. Can they do that?

Not legally no. At that point you report it to Paypal and see what you can do there.

 

[reb78]

Well, its all apart and in the same condition as when it arrived so its off back on Friday provided they get the courier organised.

Thanks for all the help.

My old chair is comfy in comparison and its been in use since about 2010!

 

[indy4x]

Winchwoman and winch girl both have Ikea office chairs and live them

I have one in my den at home, absolutely love it, so much so I bought one for work as well

My problem is being 6' 4" it's difficult to find a chair that fits me.

About 5yrs ago I did the rounds of all the office supplies outlets in Cardiff to try out their chairs and wasn't happy with any of them. Popped into IKEA not expecting to find anything I liked so was pleasantly surprised to be going home with a new chair

 

[reb78]

Well. The refund is with Paypal waiting to go back on to my card. That wasn't as painful as i thought it would be. Still a pain but I thought there would be arguments etc.

The search for a new office chair continues! Even the basic ones from known office chair brands seem incredibly expensive - I had no idea of the price range. I will look up the options presented in this thread properly.

 

[xillent]

Regarding Paypal; I'd bought wood for a cast iron chair I was refurbishing. The wood didn't appear and I got a full refund from Paypal with very little hassle.

For office chair, I went to a second hand place that presumably gets their stock from companies that have closed. They'd a showroom and I got to try chairs before I bought. In the end I bought a new chair although I think it technically was second hand.

 

[Beanwood]

+1 for Ikea - (Similar to the Markus above) not really cheap, and I had to replace the castors after 5 years of using it 9 hours a day - 5 days a week on carpet. But it's still very comfortable - although my chair has the leather seat base, which can get a bit warm on hot days...