I forgot to.post that I am fighting back. I have been taking photos of the queues at a large B & M to send in.
I had a phone consultation booked for my dad.
10.30 I also had a Doctors Appointment (yes they do exist) at 9.30.
I need to travel 15 mins to get to Dad's.
Day before I get a text reminder. Which said they could call 1 hour either side. So I phoned and said why not book it for 9.30 so we can make full use of the day.
I was told they very rarely phoned early.
25 past just sat down in doctors room and phone rings. Told him I had requested a note placed on the file to inform him phone at 10.30 or later.
No note existed....but to be fair he phoned back at 10.45.
Same Doctors I had my appointment at I had to drop a urine sample off so went in and spoke to reception. Grabbed a bottle and filled it up ( in the toilets)
Came back to reception and asked if the amitriptyline could be added to the repeat list so.I can use patient access to request it.
I was then told by reception to ring the prescription line but not till Thursday (this was monday) as they only work 2 days a week. I asked for the number and was given the same number as for everything. They one that has you upwards of number 15 regularly waiting and that's before you can choose the department you need..
So I asked for the practise manager and they had gone home at 4pm........I then asked for the complaints procedure. Guess what I had a call on my way to the car from said practice manager, apologising, and saying they will do what I asked at the start........wow.
I had a phone consultation booked for my dad.
10.30 I also had a Doctors Appointment (yes they do exist) at 9.30.
I need to travel 15 mins to get to Dad's.
Day before I get a text reminder. Which said they could call 1 hour either side. So I phoned and said why not book it for 9.30 so we can make full use of the day.
I was told they very rarely phoned early.
25 past just sat down in doctors room and phone rings. Told him I had requested a note placed on the file to inform him phone at 10.30 or later.
No note existed....but to be fair he phoned back at 10.45.
Same Doctors I had my appointment at I had to drop a urine sample off so went in and spoke to reception. Grabbed a bottle and filled it up ( in the toilets)

Came back to reception and asked if the amitriptyline could be added to the repeat list so.I can use patient access to request it.
I was then told by reception to ring the prescription line but not till Thursday (this was monday) as they only work 2 days a week. I asked for the number and was given the same number as for everything. They one that has you upwards of number 15 regularly waiting and that's before you can choose the department you need..
So I asked for the practise manager and they had gone home at 4pm........I then asked for the complaints procedure. Guess what I had a call on my way to the car from said practice manager, apologising, and saying they will do what I asked at the start........wow.