What's happened to Zoro uk

[hunter27]

I ordered 2 items from Zoro towards the end of November, the first came quickly but no sign of the second item a month later, It is showing as despatched in my orders, I emailed them about a week ago but have not received a reply. Last night I reviewed them on Trustpilot and early this morning they replied to that review saying the missing bit would only be coming into stock in March!!!
It would be good if they responded to emails rather than reacting to bad reviews, the item is still for sale on their web site.

 

[Kayos]

I ordered 2 items from Zoro towards the end of November, the first came quickly but no sign of the second item a month later, It is showing as despatched in my orders, I emailed them about a week ago but have not received a reply. Last night I reviewed them on Trustpilot and early this morning they replied to that review saying the missing bit would only be coming into stock in March!!!
It would be good if they responded to emails rather than reacting to bad reviews, the item is still for sale on their web site.

A company did this to me with a very expensive item, said it was the stock teams fault

A call to head office explaining if I did not get my item, at the price advertised and the day it was due I would be going to my bank and also reporting it as fraud

Suddenly they found one and I was able to pick it up that day

Companies will take the **** and not respond to anything other than a threat

 

[RonA]

I ordered 2 items from Zoro towards the end of November, the first came quickly but no sign of the second item a month later, It is showing as despatched in my orders, I emailed them about a week ago but have not received a reply. Last night I reviewed them on Trustpilot and early this morning they replied to that review saying the missing bit would only be coming into stock in March!!!
It would be good if they responded to emails rather than reacting to bad reviews, the item is still for sale on their web site.

I ordered a bumping spoon from them early September & about 2 weeks later they emailed me to so they were having supply issues. I contacted them & after a bit of discussion they said they would be back in stock late November, I decided to wait. Come the end of November with still no sign of a delivery, contacted them again same story. Told them I’d give them till end of January & if still no delivery will be telling them I want my money back.
RonA

 

[winchman]

The few dealings I have had have all ended badly so I dont use them anymore

 

[MetalMonkey]

Did you ring them? Email is fine, but I find it is rarely a substitute to phoning, especially when things have gone wrong.
Found zoro pretty reasonable in the main, last few months have been a bit sketchy with supply on some orders - it is clear that they dropship a lot of items, and don't hold stock despite what the website says.
I suspect there are a lot of problems with supply chains. Put another way, I've dealt with much worse.

Frankly, the last few years I've got into the mindset that I don't expect any supplier to be able to deliver the correct goods or services first time and on time - so its a nice surprise when it happens and I'm not caught out if it doesn't.

 

[winchman]

Did you ring them? Email is fine, but I find it is rarely a substitute to phoning, especially when things have gone wrong.
Found zoro pretty reasonable in the main, last few months have been a bit sketchy with supply on some orders - it is clear that they dropship a lot of items, and don't hold stock despite what the website says.
I suspect there are a lot of problems with supply chains. Put another way, I've dealt with much worse.

Frankly, the last few years I've got into the mindset that I don't expect any supplier to be able to deliver the correct goods or services first time and on time - so its a nice surprise when it happens and I'm not caught out if it doesn't.

I did and just wasted my time passing me around blaming each other in the end the manufacturer of one product got involved and made them refund my money.
I do understand things go wrong but its how you manage this that matters

 

[Rannsachair]

I placed an order earlier this year all arrived quickly bar 2 NSK bearings, I emailed them numerous times, each time was told they would be in stock in next week or 2 weeks. After 2 months I gave up, got a refund and got the same bearings cheaper from bearing boys

 

[pressbrake1]

I’ve just ordered from them five minutes ago..

 

[Kram]

Their internal comunication is poo, dont read or reply to emails. Phone is ok but they never call back or do what they promise so have to keep calling. It took a month to get a return done.
Their despatch /warehouse make a lot of silly mistakes, every order has something wrong.

Still use them with the discount.

 

[Spark plug]

I find you either get you stuff very quickly or on an odd occasion it gets lost into the mystic and you have to call them which usually results in hitting your head against the wall.

But when your getting 20% off something that is already discounted, sometimes you have to take the rough with the smooth.

 

[mike os]

Never Had any issues with sales or returns

 

[RWD3M]

All this has a very familiar ring to it!

 

[Munkul]

Frankly, the last few years I've got into the mindset that I don't expect any supplier to be able to deliver the correct goods or services first time and on time - so its a nice surprise when it happens and I'm not caught out if it doesn't.

I'm finding this even with multiple bricks and mortar shops I buy stuff from work.
e.g. ask for alloy Rothenberger pipe wrenches - sent steel ones. Ask for Teng ratchet spanners - sent plain ones.
I think some of these muppets just don't read the purchase orders properly!

 

[Tangledfeet]

I still use them but always use PayPal for the added (as in they tend to side with the buyer) for payment; they're a 'drop shipper' - they just sell stiff they don't stock themselves.

I did have exactly the same experience as the OP; they said they'd shipped something that their supplier didn't even have in stock... nor would do for months. Customer service is, from my experience, good with Zoro and a refund was quickly issued.

 

[stuvy]

We have had loads of issues with zoro sending the order twice, charging twice and sending it once

Showing stock but not actually having it

Ordered two things, one shows up the others take weeks

You call and they blame every excuse under the sun

 

[slim_boy_fat]

I'm finding this even with multiple bricks and mortar shops I buy stuff from work.
e.g. ask for alloy Rothenberger pipe wrenches - sent steel ones. Ask for Teng ratchet spanners - sent plain ones.
I think some of these muppets just don't read the purchase orders properly!

They probably stop assimilating when they get to the 'section' bit on the stock list in the warehouse. Totally random from there on in....

 

[hunter27]

Did you ring them? Email is fine, but I find it is rarely a substitute to phoning, especially when things have gone wrong.
Found zoro pretty reasonable in the main, last few months have been a bit sketchy with supply on some orders - it is clear that they dropship a lot of items, and don't hold stock despite what the website says.
I suspect there are a lot of problems with supply chains. Put another way, I've dealt with much worse.

Frankly, the last few years I've got into the mindset that I don't expect any supplier to be able to deliver the correct goods or services first time and on time - so its a nice surprise when it happens and I'm not caught out if it doesn't.

This the second problem order with Zoro in the last few months, on the first order I again only received part of it and with them not replying to Emails so I rang them a few times, they did promised to ring back to update me but didn't, the part eventually came a couple of days later but still over a month late. What is annoying is that they are still advertising items they wont have until March and they let you order it without warning you. I don't have the will or the desire to possibly go through this scenario with each order.

 

[vw-al]

I posted this about an order with them last week it was ordered on the 19th. Rang them on the 23rd and they said they couldn’t sort it until the 4th as the supplier they use is shut down till then.

I should be getting a new trolley jack but Zoro have decided, in the spirit of Christmas to send me a wooden handled snow shovel instead. Honestly, I kid you not, surely they can tell the difference between a trolley jack and a snow shovel !