online everything

[brightspark]

got right choked off today .mobile phone stopping me from making calls out phone them up and what do i get the usual runaround automated answers . eventualy got someone who asked the far end of a fart then said it was sorted but it wasn't after 4 different blokes fobbing me off with online toby to sort it i got a helpfull lady from india when i rang the stolen phone number line and answered it instantly after 5 minutes she got it sorted and said she would ring me back after 15 mins to check and she did. 3 hours wasted by the others . having to varify my business account with hsbc online is a nightmare and the same thing got fobbed off by a guy on the phone and another hour wasted . gonna transfer it to local barclays and you can ring them up direct and actualy talk to someone

 

[Ashley Burton]

No one wants to talk anymore & companies want to save costs anyway possible!

 

[gordon stephenson]

Talking to somebody would be a bonus these days!! Listening to "music" and being told "your call is important to us" is no substitute,

 

[mechman]

And this conversation could be recorded and you say it already is.

 

[Robbie260]

It is getting to ridiculous levels these days, my financial advisor at my bank at our appointments keeps telling me "you should do that online or on the app". The lovely lady dosent seem to realise if everyone dose that there is no real point in employing her.

 

[Welderpaul]

No one wants to talk anymore & companies want to save costs anyway possible!

I find (especially younger) people i deal with at work will do anything to avoid a telephone call and prefer to send long rambing emails rather than just sort it in a phone call, then if needs be confirm the pertinent points by email.

 

[brightspark]

i got a text message later on asking 1 to ten how good the performance was so they could improve there performance gave them 1 mark and left a remark saying its rubbish. dont suppose a human even looked at it and hardly think id get a phone call apologizing

 

[brightspark]

a bloke i did all the callouts for used to get his staff to email him when they were in the office and that lazy git was in his office next door i used to go in office and say to the secretary is john in and can i speak to him she would ring him up and confirm and he would come out and talk to me i wasnt having any of that crap everything at a school i do jobs for is done the samenot to me it dont and they know it

 

[zx9]

gonna transfer it to local barclays and you can ring them up direct and actualy talk to someone

Give them a try but they are probably equally as average as any other retail bank.

 

[selectedgrub]

I find (especially younger) people i deal with at work will do anything to avoid a telephone call and prefer to send long rambing emails rather than just sort it in a phone call, then if needs be confirm the pertinent points by email.

This, and what is up with that.

"He didn't return my email" is not the same as he didn't return my call in my industry and doesn't cut it.

 

[Ashley Burton]

I sort of understand why people hide behind emails as joe public are an absolute nightmare most of the time!

 

[roblane65]

It does seem to be the way these days , trying to get to speak some one is ni on impossible. Wasted a couple of hours easily this week trying to sort a couple issues . automated messages and now the excuse " due to corvid " I'm really unsure weather anyone really knows what customer service is any more. And if people did there job properly in the first place there wouldn't be so much hassle.

 

[roofman]

Ive been trying for 2 weeks after repeated emails,leaving phone messages for my business acc manager to talk with me..cant just go into my Natwest branch as there are only 3 left in my area and there are no managers anymore to talk too My Virgin internet went down this week for a day and that left me with no banking...no TV..no computer for my business..no security cctv.. no landline..makes me think its getting to the stage where modern life can be turned upside down with the flick of one switch and i don't like this vulnerability one blind bit

 

[mechman]

Black and white is proof is it not?

 

[brightspark]

Give them a try but they are probably equally as average as any other retail bank.

they opened me a current account no problem but my own bank wouldnt without a picture driving licence or pasport so i told em to stuff it and changed .my business account will be transfered as well

 

[roofman]

It does seem to be the way these days , trying to get to speak some one is ni on impossible. Wasted a couple of hours easily this week trying to sort a couple issues . automated messages and now the excuse " due to corvid " I'm really unsure weather anyone really knows what customer service is any more.

Some company's are now hitting us with a covid surcharge

 

[roblane65]

It does feel as if your asking for a baby unicorn when all you want is something corrected that should have been right the first time.

 

[badabec]

The problem with the local Barclays is that in a couple of weeks they will close it down.

 

[brightspark]

The problem with the local Barclays is that in a couple of weeks they will close it down.

barclays is the only bank left in yarm and the hsbc shut up shop and now only in stockton 6 miles way and thats crap to get to parking

 

[sg66]

got right choked off today .mobile phone stopping me from making calls out phone them up and what do i get the usual runaround automated answers . eventualy got someone who asked the far end of a fart then said it was sorted but it wasn't after 4 different blokes fobbing me off with online toby to sort it i got a helpfull lady from india when i rang the stolen phone number line and answered it instantly after 5 minutes she got it sorted and said she would ring me back after 15 mins to check and she did. 3 hours wasted by the others . having to varify my business account with hsbc online is a nightmare and the same thing got fobbed off by a guy on the phone and another hour wasted . gonna transfer it to local barclays and you can ring them up direct and actualy talk to someone

Hmmm barclays decided twice I didn't have authority on my bank account and froze it, numpties