Being messed about by a shop

[Kram]

Ordered some computer bits including a hard disk. They arrived after a few days. The hard disk had no packaging protection, I asked and got a replacement, it took a while, many many phone calls, their customer service is a joke. The replacement was packaged worse, and did not work. I sent it back for a refund, can not trust them any more.
Was bought by paypal. I have opened a case.

They are now telling me that it works and looks like they will make a refund difficult It did not work and I have photo evidence of it not working.

What else can I do? I do not want to get arrested, but I now feel like visiting the company directors registered address and making my viewpoint known.

 

[The_Yellow_Ardvark]

Contact your bank, advise them of the issue and get them to contact the seller.

Also have a word with trading standards and see what they can do.

I am doing that with a second hand tool shop near Wincanton as I type.

 

[steveo3002]

distance selling...you can change your mind

 

[Alan Reynolds]

They were obviously testing the G force shock characteristics for you! Lob it through their window and test the glass characteristics for them. You do wonders how some of these companies stay in business. We order exhaust crush sealing rings among other engine parts from a particular company. They always put the rings in a bag in the bottom of the box and load all the heavy stuff on top. Every time at least 30% of the rings are crushed and unusable. We photograph the packaging, ask for credit and they send new ones out with our next order. Guess what. Yep, all the heavy stuff on top of the rings and even more damaged. They blame the packing dept but I blame them because I constantly point it out.

 

[Kram]

Shop are still messing about. Ive got emails and paypal messages asking how I know the drive is faulty because it is sealed. Only a couple lines above is the reason for return!

I will phone them one last time and then I will goto paypal see if their protection is any good.

 

[Gragson]

Delivered yesterday, 5ft light tubes
Packed under cctv



Then delivered by a tw*t



Amazingly none were broken

 

[tom2207]

Delivered yesterday, 5ft light tubes
Packed under cctv

View attachment 233277

Then delivered by a tw*t

View attachment 233278

Amazingly none were broken

Looks like its been shipped under a cctv too.

 

[Kram]

Does the tape say "Break Here"?

 

[Gragson]

Might as well have
I think you should be ok getting a PP refund, keep going.
Son had an expensive SSD from amazon 2 weeks ago, box was totally empty

 

[brightspark]

Might as well have
I think you should be ok getting a PP refund, keep going.
Son had an expensive SSD from amazon 2 weeks ago, box was totally empty

well that's one way of one of the staff covering who s fault it was that nicked it and when

 

[Kram]

Today Woken up by a couple of paypal emails. They have closed my dispute with a partial refund of just £132 quid. Both paypal and the shop are uncontactable.

Shop has stolen £90 from me and seems to have no intention of returning it.

 

[James1979]

I hate people like that. They really annoy me, knowing how hard we all have to work. Personally if I had the directors address I'd use it to my advantage.

Theres a few people whove upset me over the years who I am sure enjoy receiveing random chunks of heavy metal in the post with no stamp on . One chap should have got a HGV brake drum today!!!

 

[gaz1]

Shop are still messing about. Ive got emails and paypal messages asking how I know the drive is faulty because it is sealed. Only a couple lines above is the reason for return!

I will phone them one last time and then I will goto paypal see if their protection is any good.

ive known brand new hard drives still sealed in there packages to be faulty on brand new computer install or via a new drive replacement

being quoted that its brand new dosnt mean it will work out of a sealed package

 

[Stueeee]

Delivered yesterday, 5ft light tubes
Packed under cctv

View attachment 233277

Then delivered by a tw*t

View attachment 233278

Amazingly none were broken

From my past experience with DX Delivery, it's quite surprising it arrived at all. It'd definitely be worth buying a lottery ticket this week, you must be on a roll.

 

[reb78]

I hate people like that. They really annoy me, knowing how hard we all have to work. Personally if I had the directors address I'd use it to my advantage.

Theres a few people whove upset me over the years who I am sure enjoy receiveing random chunks of heavy metal in the post with no stamp on . One chap should have got a HGV brake drum today!!!

Thats hilarious! How do you get such large things in the post without someone noticing the lack of a stamp at the point you post it? You have given me an idea regarding an ebay seller who walked off with £120 of my cash because the discovery 2 hub he sold me failed within half a mile and then he refused to refund it!

 

[James1979]

Thats hilarious! How do you get such large things in the post without someone noticing the lack of a stamp at the point you post it? You have given me an idea regarding an ebay seller who walked off with £120 of my cash because the discovery 2 hub he sold me failed within half a mile and then he refused to refund it!

I've done it for years. Royal Mail are good enough to provide parcel posting boxes. They arent everywhere but they do exist. They have a big trapdoor thing rather than the slit. They are usually at the sorting ofices, although there are some in streets near businesses etc. Either that or stick it in the thing that says 'franked mail only'. The posties will just chuck it in the right bin in the sorting office!

The other amusement I have with these people is filling out coupons for catalogues like the ones you get in the back of the sunday supplement with their details. Whiles away rainy afternoons

Apparently, you can also send them stuff that will ruin their day a lot too. Think party poppers re filled with dog cr@p. So I'm told. By a guy who annoyed me who received one. He wasnt a happy bear that day. Which was nice