Paypal contact

[Wozzaaah]

Had an issue with PP the other night and needed to contact them.
As is becoming the norm with big companies, it's all automated, no human interaction at all, just input or say numbers and answer prompts.
Got fed up in the end and thought there's got to be a way to actually speak to someone so I did a google search.

I found out that once you start getting asked to say what your call is about you say the words "get human", it then asks you to say what the nature of your call is about so you then say "agent".
A few seconds later I was chatting to a lovely lady and within a few hours I had an email saying it had all been resolved.

Credit: https://gethuman.com/
Definitely a handy one for the bookmarks.

 

[merryman]

Good to know. I had a problem a few weeks back, they were altering the website and the "request money" section resolutely refused to work. Only then did I find there is no way to contact them about problems via the website. I gave up and worked round it. The following week "request money" was working again.

 

[Morrisman]

I remember when I moved to the Philippines ten years ago PayPal froze my accounts purchasing facility. None of the help lines could do a thing about it, told me it was ‘automatic’ security.

I used PayPal a lot back then, so I needed it sorted. They told me I needed to send a copy of my driving license and passport so they could sort it out. It never worked.

They they said I needed to link a bank account to my account. No joy, and after several international phone calls that achieved diddly squat, I told them to shove it and I would close my account. I shut down the bank account linked to it, and unticked and deleted as many details and boxes and information as I could in my account before applying to close it.

A year later I had a bill telling me I owed them an annual subscription payment for selling stuff on eBay?!?

I ignored that one.

And then last year I moved back to the UK and decided to have a go at sorting it out, and I simply logged into my account, which was still there, and everything worked as normal.

Definitely a weird system.

 

[gaz1]

ive found out if you move areas paypal runs through security protocols

ip based so no mobile usage as i wont login via that way

tried to login in scotland different area not a problem come back and i was thrown into security loop and demanded a password change to it before i could use it again

 

[colnerov]

Hi, That's all about protection, it's called 'unusual activity'. Credit card companies will stop payments or its use if it being used somewhere or for a purchase it's never been used before. A number of years ago a mate went over to Calais for the first time to buy fags and they stopped his card. If you are going to do that telling them first will ensure its continued service.

Colin

 

[Tangledfeet]

I love PayPal and would sooner use it than a debit card or credit card (seldom use it) as I've found the buyer protection it offers is second to none - it has helped me in the past.

 

[colnerov]

Hi, Yes I like using paypal because it keeps them one more step away from your card.

Colin

 

[HughF]

Hi, Yes I like using paypal because it keeps them one more step away from your card.

Colin

The banks card, it's only your money when you pay the credit card bill

 

[Lazurus]

https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

The above is your friend on credit card purchases over £100, since the law changed in 2015 card companies must deal with your issues by law...... really good stuff.

 

[Morrisman]

Hi, That's all about protection, it's called 'unusual activity'. Credit card companies will stop payments or its use if it being used somewhere or for a purchase it's never been used before. A number of years ago a mate went over to Calais for the first time to buy fags and they stopped his card....

Colin

When we lived in the Phils I never once used my credit card, didn’t trust the local establishments. It was still registered to my parents address in the UK.

Five years into our time there my daughter needed dental braces and the cost was best part of £2000. 150,000 pesos. I decided that rather than carry cash I’d flex my HSBC credit card.....and it worked, not even a security question or “give us a call sir”.....

So, I wonder what their security algorithm is actually based upon.

 

[Robotstar5]

........A few seconds later I was chatting to a lovely lady and within a few hours I had an email saying it had all been resolved. .

Are you sure it wasn't a sophisticated AI (Artificial Intelligence) though?

 

[Tommytiptip]

There is and has been for some time, a billy whizz 'paypal' scam going around which tells individuals that their account has been frozen or deleted or similar. Its an effort to get people to supply their details. For anyone who doesn't know, paypal will never contact customers by e-mail asking for details or any such like. If you have an account with them and are not sure of their policies then login and find out to set your mind at ease. If you get such an e-mail, inform paypal-preferably by phone and they will send you a link to forward the scam e-mail to them. They will deal with it from there. Don't ask me how I know!

 

[Morrisman]

If I get anything from PayPal by email,with a link or whatever to my account, I will,always go via Safari to check what is going on, rather than click the link.

Paranoia, maybe, but recently a good few of my friends got Facebook accounts hacked simply by clicking a link, in Messenger to a ‘Facebook’ picture, then logging in when asked, then finding they had given their details to some stranger. A prank I guess, no monetary gain, but it will work just the same if the dozy buggers had clicked on Paypal or a link to their bank.