Is this a good buy

[devlin maguire]

I am considering this as a workshop welder for up tp 5mm steel angle
Parweld XTS142 XTS 142 140A MMA Inverter Welder 230V With Arc Lead
£159.00 inc. VAT

 

[Ashley Burton]

It's not a bad price for a brand new welder imo

I paid £269 for my XTS202

 

[cumbriasteve]

A good brand name and fine on what you aim to use it for.

 

[Rob85]

Chuck a few more pennies at it and get the 160amp version, it comes with lift tig function and will run cellulosic rods.

 

[devlin maguire]

I took your advice Rob85 cheers
Dev

 

[devlin maguire]

So I got set up today and the welder lasted all of 10 mins then went dead no digital display nada, I just hope the supplier Bob richardson Tools and or Parweld do the decent thing and change it without trying to swing the lead, pass the buck, duck the issue ets etc, Whatever the outcome I shall post it here

 

[cumbriasteve]

It lasted 9 minutes and 50 seconds longer than the inverter I bought off R-Tech, a replacement machine was delivered the next day, hopefully you will have the same standard of service.

I was told that type of technology either blew very early in it's life (minutes) or lasted years, I thought that was a very broad statement that perhaps carried some weight but not a lot....especially the years part.

 

[Ashley Burton]

So I got set up today and the welder lasted all of 10 mins then went dead no digital display nada, I just hope the supplier Bob richardson Tools and or Parweld do the decent thing and change it without trying to swing the lead, pass the buck, duck the issue ets etc, Whatever the outcome I shall post it here

Parweld seem pretty reasonable going by own experience & others

 

[devlin maguire]

So far so good Both the supplier and Parweld have been in touch with returns labels and collection info,fingers crossed
DM

 

[devlin maguire]

So far less than impressed with customer services at Parweld it was returned and according to them it took 3 days to get to them , and it will be 1 -2 weeks to repair as their engineers are busy, so thats me 3 weeks behind on a trailer project, do they care ? seems not,

 

[julianf]

Just get your cash back and then buy another.

If somthing fails within [x] days of purchase the options are all yours - no requirement to wait on a repair.

 

[cumbriasteve]

So far less than impressed with customer services at Parweld it was returned and according to them it took 3 days to get to them , and it will be 1 -2 weeks to repair as their engineers are busy, so thats me 3 weeks behind on a trailer project, do they care ? seems not,

You don't have to wait three weeks, it was faulty when delivered so you are entitled to a full refund or new replacement machine.

Thats what I would do, with customer service like that they don't deserve the business, no way would I accept a repair.

 

[Richard.]

I wouldn’t be standing for that either.
Its brand new out the box and failed.
New machine next day or cash back to take else where. Don’t accept a 2 week repair time at all.

 

[Tom Orrow L]

With small machines like that its usually just a new one out the door, I can understand them getting the other machine back first as we have the same policy but just get them to either refund you or ask them to slap a label on another one for you to get you out the mire.

 

[devlin maguire]

Hi have emailed Parweld and insist on a new machine, but I can see this going to trading standards I just have gut feeling about this

 

[cumbriasteve]

If you paid with your credit card simply tell the bank, they will sort a full refund for you.

If you ever buy anything over £100 even if you have the cash spare then use your credit card and pay it off in one lump, the bonus is the bank has a responsibilty because they loaned you the money so are just as liable as the supplier...if not more so.

I have taken advantage of that a couple of times over the years, been sorted with no problems.

 

[Richard.]

If you paid with your credit card simply tell the bank, they will sort a full refund for you.

If you ever buy anything over £100 even if you have the cash spare then use your credit card and pay it off in one lump, the bonus is the bank has a responsibility because they loaned you the money so are just as liable as the supplier...if not more so.

I have taken advantage of that a couple of times over the years, been sorted with no problems.

Yep me too.
PayPal or credit card. Refund is much easier

 

[Tom Orrow L]

Hi have emailed Parweld and insist on a new machine, but I can see this going to trading standards I just have gut feeling about this

I know its a pain but it'll be the supplier you need to speak to. The general rule of thumb in this industry is if the manufacturer send another one out for you, they invoice the supplier and then credit it when they get the faulty one back. So a replacement will need to be approved by supplier, and probably covered by an order number too.

The easy part about it is that they already have the faulty machine back, so they should have no qualms about issuing a PO to cover.. Unless they just fancy being stubborn.

 

[devlin maguire]

Well once I dug my heels in about a new machine, Bob Richardson Tools the supplier ( you were spot on with that Tom) got back to me and a new machine is on its way so top marks for the guys and girls at BRT Tools Today

 

[cumbriasteve]

So it was Parweld itself you sent it back to?

Always return items to the supplier you bought it off, some will try to fob you off and tell you to phone the manufacturer etc but it's the supplier who is 100% responsible.

We had that with a Hoover fom Argos, it actually instructed you on the box if faulty phone Hoover, so ignoring my own advice I did and they told me to return it to them and they would look at it....yeah right.

Went down to Argos and they told me to phone Hoover, I told them that legally they had to sort it, once they knew I knew the facts they did... it's all just a try on to prevent a stockpile of opened but broken stock they have to sell off at a loss, you can buy pallet loads of the same type of stock from ebay.