Well the distributor has come back with the AMAZINGLY GENEROUS offer of a 10% discount on the next batch of 28 tubes. I've not quite decided how to respond to this overwelming offer. My extra energy spend due to this error is in the order of several hundreds of pounds, and I've been a regular customer for probably 20 years spending thousands of pounds with them.
I think I need to polish up my sarcasm and draft a letter
I think I need to polish up my sarcasm and draft a letter