Brad93
Member
- Messages
- 17,582
- Location
- Essex, United Kingdom
Long story short, 4 months ago I purchased a used Transit from Allen Ford. July the 7th i think it was.
All the sales talk, 100 point inspection, full service, paintwork correction carried out in their body shop etc etc. 1 year warranty - anything goes wrong it will be covered.
The day I picked the vehicle up the problems became apparent.
In test drive I highlighted there was a limiter and a windscreen washer was broken.
Yep that will be sorted i was told. Well it wasn't - i had to wait for the washer to be replaced on the forecourt and was told to book it in for the limiter to be removed.
By the time I got home it became apparent there was water in the vehicle - the floor wash squishy and there was water running everywhere. Also there was electrical faults on the dash and with the radio.
It looked like the vehicle had been jet washed in the load compartment and all run forward under the matting in the cab.
Notified ford salesman, told no it definitely wasn't jet washed - although there was literally puddles in the racking, drawers and plastic containers in the back.
Was told they would look into it. Nothing. No calls no emails.
About a week later i noticed a water leak behind dash literally running down into drivers footwell.
Rang salesman again and was told to ring service regarding the limiter and inspection of the water leak.
so after three weeks of waiting the van went in for inspection for one day and I was told they could not identify the leak but they had removed the limiter.
they would need to have the van for at least three days to identify where the leak was coming from but it would be another month before they could fit the van in.
passenger wing mirror had also come loose from the door, it looked like it has been incorrectly replaced at some point in the vehicles life.
I was told that they will fix this which they did and within a week it was hanging off again.
so the month passes and the van goes back in again they sort me out with an actual courtesy car this time.
I'm told that the mirror is not replaceable under warranty. I would have to pay for a new mirror if I wanted it fixed. That would be £189.
I told them that I believe the leak behind the dash was coming from the air conditioning as on humid days the leak was worse than on dry days.
So i got the technician to come out to the van so I can show him exactly where the leak was coming from and within five minutes he said yes it requires a heater box replacement. He said they would confirm this by removing the panels.
By this point the floor of the van was absolutely sopping wet. Under the rubber flooring is an underlay and that was absolutely soaking wet.
So after two days of having the van Ford rang me and confirmed yes your vehicle requires a new heater box, it's covered under warranty, it's a complete dash out job and we need the vehicle for about 10 days
I said I cannot be without my work vehicle for 10 days can you order the part and then I'll book it in to be done. (They had given me a fiesta courtesy car!)
I asked will you be replacing the floor which is obviously waterlogged. No the floor is not covered by the warranty we cannot replace the floor!
So I took the vehicle back, and waited for about four weeks and then I got a call saying the part had arrived. It then took another two weeks to book the vehicle in for service which leads us up to the 8th of November.
In the meantime I've sent numerous emails to the salesman who sold me the van. Seldom has he responded and if he has he's just said I will speak to my manager and nothing has happened.
I'm now left in a difficult position because the vehicle is obviously only under warranty for one year but the hire purchase on the vehicle is over three years.
I'm obviously worried about corrosion of the floor pan!
So I take it in on the 8th November.
I argue with them about the floor that is still waterlogged, it's like a pond under the rubber matting and it's subsequent damage due to the faulty heater box!
No, they said we cant replace the floor under the warranty.
I asked can they dry it? They agreed they will attempt to dry the underlay out.
I also reported that there was an issue with the clutch or the gearbox I'm having difficulty changing from first, second and third and back down the box. It feels like the clutch is not fully disengaging.
They said they will look into the clutch issue and I left the van with them.
I missed a call from Ford on the 10th.
I then rang them back on Monday 13th November.
I got through to a technician and he says yeah I've just done the heater box that's all done I'm now waiting for authorisation from the warranty for a new clutch and two new driveshafts. He said we will call when it's done!
Today the 14th November I get a call from the receptionist at service centre.
She tells me that the vehicle requires a new clutch and that will be a cost to me of £1089!
So I told her I won't be paying for the new clutch I only bought a vehicle four months ago and the vehicles has only done 50k, it shouldn't require a new clutch. She starts going on about driving style, wear and tear, I said no this is down to Ford you've sold me a faulty vehicle.
So then I said to her what about the driveshafts?
She said well I haven't got anything about driveshafts on my paperwork.
So I told her I spoke to the technician yesterday morning and he told me he was awaiting authorisation on a clutch and a pair of driveshafts.
I said if you look back to September you'll see i reported a knocking issue when changing from travelling forwards, stopping and then going into reverse. I'm getting a lound clunk.
You said you couldn't find the fault.
This is probably related to the driveshaft which your technician has told me it needs.
So now in a position of, where do I go from here?
I've got this vehicle which is obviously fraught with issues, it's on Hire Purchase finance and I'm petrified that within three years I'm gonna be left with a vehicle that's worth zilch, but I'm
still paying for it.
I bought the vehicle in July and citizens advice seems to say that within six months any faults with a vehicle which were not notified to you when you purchased a vehicle from a dealer are repairable or you can ask for for refund.
has anyone else been through this I really don't need the stress I will honestly prefer to go out and buy a new vehicle and just return this one.
All the sales talk, 100 point inspection, full service, paintwork correction carried out in their body shop etc etc. 1 year warranty - anything goes wrong it will be covered.
The day I picked the vehicle up the problems became apparent.
In test drive I highlighted there was a limiter and a windscreen washer was broken.
Yep that will be sorted i was told. Well it wasn't - i had to wait for the washer to be replaced on the forecourt and was told to book it in for the limiter to be removed.
By the time I got home it became apparent there was water in the vehicle - the floor wash squishy and there was water running everywhere. Also there was electrical faults on the dash and with the radio.
It looked like the vehicle had been jet washed in the load compartment and all run forward under the matting in the cab.
Notified ford salesman, told no it definitely wasn't jet washed - although there was literally puddles in the racking, drawers and plastic containers in the back.
Was told they would look into it. Nothing. No calls no emails.
About a week later i noticed a water leak behind dash literally running down into drivers footwell.
Rang salesman again and was told to ring service regarding the limiter and inspection of the water leak.
so after three weeks of waiting the van went in for inspection for one day and I was told they could not identify the leak but they had removed the limiter.
they would need to have the van for at least three days to identify where the leak was coming from but it would be another month before they could fit the van in.
passenger wing mirror had also come loose from the door, it looked like it has been incorrectly replaced at some point in the vehicles life.
I was told that they will fix this which they did and within a week it was hanging off again.
so the month passes and the van goes back in again they sort me out with an actual courtesy car this time.
I'm told that the mirror is not replaceable under warranty. I would have to pay for a new mirror if I wanted it fixed. That would be £189.
I told them that I believe the leak behind the dash was coming from the air conditioning as on humid days the leak was worse than on dry days.
So i got the technician to come out to the van so I can show him exactly where the leak was coming from and within five minutes he said yes it requires a heater box replacement. He said they would confirm this by removing the panels.
By this point the floor of the van was absolutely sopping wet. Under the rubber flooring is an underlay and that was absolutely soaking wet.
So after two days of having the van Ford rang me and confirmed yes your vehicle requires a new heater box, it's covered under warranty, it's a complete dash out job and we need the vehicle for about 10 days
I said I cannot be without my work vehicle for 10 days can you order the part and then I'll book it in to be done. (They had given me a fiesta courtesy car!)
I asked will you be replacing the floor which is obviously waterlogged. No the floor is not covered by the warranty we cannot replace the floor!
So I took the vehicle back, and waited for about four weeks and then I got a call saying the part had arrived. It then took another two weeks to book the vehicle in for service which leads us up to the 8th of November.
In the meantime I've sent numerous emails to the salesman who sold me the van. Seldom has he responded and if he has he's just said I will speak to my manager and nothing has happened.
I'm now left in a difficult position because the vehicle is obviously only under warranty for one year but the hire purchase on the vehicle is over three years.
I'm obviously worried about corrosion of the floor pan!
So I take it in on the 8th November.
I argue with them about the floor that is still waterlogged, it's like a pond under the rubber matting and it's subsequent damage due to the faulty heater box!
No, they said we cant replace the floor under the warranty.
I asked can they dry it? They agreed they will attempt to dry the underlay out.
I also reported that there was an issue with the clutch or the gearbox I'm having difficulty changing from first, second and third and back down the box. It feels like the clutch is not fully disengaging.
They said they will look into the clutch issue and I left the van with them.
I missed a call from Ford on the 10th.
I then rang them back on Monday 13th November.
I got through to a technician and he says yeah I've just done the heater box that's all done I'm now waiting for authorisation from the warranty for a new clutch and two new driveshafts. He said we will call when it's done!
Today the 14th November I get a call from the receptionist at service centre.
She tells me that the vehicle requires a new clutch and that will be a cost to me of £1089!
So I told her I won't be paying for the new clutch I only bought a vehicle four months ago and the vehicles has only done 50k, it shouldn't require a new clutch. She starts going on about driving style, wear and tear, I said no this is down to Ford you've sold me a faulty vehicle.
So then I said to her what about the driveshafts?
She said well I haven't got anything about driveshafts on my paperwork.
So I told her I spoke to the technician yesterday morning and he told me he was awaiting authorisation on a clutch and a pair of driveshafts.
I said if you look back to September you'll see i reported a knocking issue when changing from travelling forwards, stopping and then going into reverse. I'm getting a lound clunk.
You said you couldn't find the fault.
This is probably related to the driveshaft which your technician has told me it needs.
So now in a position of, where do I go from here?
I've got this vehicle which is obviously fraught with issues, it's on Hire Purchase finance and I'm petrified that within three years I'm gonna be left with a vehicle that's worth zilch, but I'm
still paying for it.
I bought the vehicle in July and citizens advice seems to say that within six months any faults with a vehicle which were not notified to you when you purchased a vehicle from a dealer are repairable or you can ask for for refund.
has anyone else been through this I really don't need the stress I will honestly prefer to go out and buy a new vehicle and just return this one.