Couple of things to try, connect the wire feed motor to a car/bike battery to see if it runs.
If you pull a length of welding wire out of the tip does it arc up on the workpiece when you pull the trigger?.
it's a brand new machine I was wondering if the rollers should be turning with no wire because it will not turn with wire I thought I might have too much tension but it does not turn but I can get an arc out of it
It's a brand new machine.. I'm just trying to figure out if the roller should run with or without wire.. I thought I might have too much tension on wire. And when I got an arc I assumed the gun was hooked up correctly