Homebase 3 year replacement warranty.

[ukracer]

Has anyone experience with the Home base 3 year replacement warranty.

I had a Dremmel 2 years ago and its stopped working. Having paid for 3 years cover I rocked up and asked for a replacement. They called it a "Skipped" item and said they would give me vouchers to the value of the sale. This is an issue as the receipt is showing a lower price that I paid. But I thought Ok if they have gone up a few quid I dont mind paying the extra to get a replacement cordless dremmel. the ONLY cordless they stock is the 8200 at £99 and my receipt is showing £29 So all they will give me is £29 worth of vouchers.

It does not seem like this is a decent deal. I have already spotted a problem with their logic as they charged me 12.99 for product cover. Which is for items between £50 and £59.99. So despite them showing £30 on my Receipt for some reason ony known to the guy who served me. They charged replacement product cover based on the £59.98 which is what I think I paid.

So has anyone had any similar issues.

It does say IF a replacement is approved , we may replace your product with a new product of the same or similar make and specification. It does also go onto say IF we decide to pay you the cost of replacing your product , we will give you vouchers to the value of the price you paid for your product or the price before discount .

I want a replacement product NOT vouchers as I want a cordless dremmel and they only sell one now. lol

 

[CompoSimmonite]

Unfortunately you have learn that extended warrantees are often "not worth the paper they are written on".
I've had a corded Dremel that is probably 20 years old that will works fine. I bought a sub £20 cordless Lidl special and it's quite impressive so I'd say consider an Aldi / Lidl version - you can buy several for the price of one Dremel. They come with 3 years, no quibble, guarantee as standard for no additional cost.

Paul h

 

[cumbriasteve]

Is it possible to get a past bank statement or copy of credit card or whatever to prove what you paid, on my internet banking I can go back 2 years with no problems.

Other than that demand to see someone 'higher' up the ladder in the customer services dept and fight your case with them.

 

[Shox Dr]

The first question I would be asking myself would be: Why did I pay half again in cover, for something that cost 30quid.

 

[the snooper]

unfortunately I don't think you have a leg to stand on if they had the same item in stock they would have swapped it, they certainly wont exchange it for a more expensive model, if they did that people would buy cheap wait for the cheaper product to sell out then take it back to get an upgrade, the only chance you have got is if they charged you the wrong fee for the 3 year cover and even then I imagine they would only correct that

 

[ukracer]

The first question I would be asking myself would be: Why did I pay half again in cover, for something that cost 30quid.

Thats the point I did not!! I paid £59.98 AFAICR. It was a Cordless Dremmel 800 two years ago. Hardly likely to be £30 . I am not sure why it shows P/O Price discrepancy on my receipt.

 

[gordon stephenson]

X2, same immediate thoughts as Shox Dr.

 

[ukracer]

unfortunately I don't think you have a leg to stand on if they had the same item in stock they would have swapped it, they certainly wont exchange it for a more expensive model, if they did that people would buy cheap wait for the cheaper product to sell out then take it back to get an upgrade, the only chance you have got is if they charged you the wrong fee for the 3 year cover and even then I imagine they would only correct that

As has already been said these 3 year warranties can be ***** and yet I had a paper shredder from argos and as paper shredders are notorious for burning out I took out the option. Sure enough it failed and they had none in stock. So they gave me the " a new product of the same or similar make and specification." as it happened that was £10 more as they both had a "card" shredder in them.

 

[ukracer]

X2, same immediate thoughts as Shox Dr.

As I said it did not....it was a 12.99 for a £59.98 item. I paid cash BTW . Its not my fault the receipt system is all to pot. lol

 

[the snooper]

some companies are better then others, did you pay cash or card I think youre gonna need proof it was more then the receipt shows

 

[ukracer]

some companies are better then others, did you pay cash or card I think youre gonna need proof it was more then the receipt shows

Cash. BUT it does show I paid 59.98 and the cover was paid for at that price. Just the speed controller is nearly £30 for the 800 http://www.dremel-direct.com/acatalog/service.html so they were not going to sell a complete unit for £29.33.. Strange thing is the receipt was stapled into the back of the care cover leaflet. So its not something I looked at until I needed to claim on it. lol

 

[the snooper]

In that case I would write to the head office if you have proof of the 59 98, they would also be able to verify what they were selling them for at the time. if you are lucky you may get something for the inconvenience but don't hold your breath

 

[Paul.]

I had a similar thing with a cordless phone from a now defunct electrical retailer, they mark the product down by the cost of the warranty then ad the warranty back on to bring it back to the original cost, that way the salesman gets the commission on the insurance, most customers wont notice, I did and made them alter it, he laughed it of as a mistake,

 

[Bill Edwards]

Just kick up a stink. It ought to be up to them to repair or replace the faulty item (after all, you've bought cover for this very purpose) and it shouldn't make any difference if the model/spec has changed. If it means they have to give you one costing ten times the price to ensure you don't end up with something less than you paid for that should be their problem.

 

[ukracer]

Just kick up a stink. It ought to be up to them to repair or replace the faulty item (after all, you've bought cover for this very purpose) and it shouldn't make any difference if the model/spec has changed. If it means they have to give you one costing ten times the price to ensure you don't end up with something less than you paid for that should be their problem.

That is my plan. lol

 

[marlinspike]

Probably a bit late now as you might have got a replacement, but I saw that Aldi have got their Dremmel-like multitool back in stock. Saw them yesterday in my local Aldi for £12.

They also had the 24l air compressors out - was a thread a while ago suggesting they should have been on sale but were recalled. Anyway, they are in store now.

 

[cumbriasteve]

Probably a bit late now as you might have got a replacement, but I saw that Aldi have got their Dremmel-like multitool back in stock. Saw them yesterday in my local Aldi for £12.

They also had the 24l air compressors out - was a thread a while ago suggesting they should have been on sale but were recalled. Anyway, they are in store now.

I bought the Aldi one ages ago and have done a lot of work with it, great bit of kit..in fact they were so cheap I bought 2 so I had one when the first one burnt out, the other is still sitting unused in it's box over 2 years later.

I also bought the compressor about 4 years ago and no complaints at all except it's a noisy thing.

In fact I must own part of the company by now with all the tools I have bought off them over the years and apart from the rubbish car polisher (full refund with no argument) and the hammer drill I seriously abused until I killed it they are all still working well

 

[marlinspike]

I am glad to hear that you have found it useful. I bought the Aldi compressor last year but have only used it to inflate tyres. I intend using it for a bit of car spraying but have worried that it won't be up to the job, being so small, but we'll see. I have been quite impressed with other Aldi stuff too. I got the angle grinder the other week which is excellent for the money - soft start and different speeds.

 

[cumbriasteve]

Depends really what you mean by car spraying, for a full car in one go I think that would be asking a bit much of it to be honest.

I bought a HVLP gun and have sprayed a couple of items, the largest being a Focus bonnet and it managed that ok although it was getting borderline on the last few passes.

It's main use was for gates and railings using a small spray tan gun, it did that task well.

 

[marlinspike]

Nothing as big as a bonnet. Mostly for spraying primer over the bits I have welded or repaired, maybe spraying underseal. Our gates do need spraying but I had never thought to use it for that - just assumed you would waste a lot of paint using a spray gun instead of a brush. I might give them a go. I need to get a couple of those small smart repair hvlp guns.