Delivered steel arrived with damage

[tigdlo]

I've started using a new company for steel when I need it delivering as it works out cheaper than the supplier I have used for nearly 20 years and never had an issue although I rarely buy steel, the ends of thin wall square tube are normally a bit bent but they are always over the 6m minimum length.

The first delivery one length of 5 x 30 flat bar had a bend about 1m from one end, only a few degrees but it was a sharp bend and gouged too, was obvious when it was straightened out. I was able to avoid the bend and the gouges were put out of sight.

The second was a sheet of 1mm steel today, one photo is obvious and the other show a 6" long bend from one edge. I can still get what I need out of it, flat shelves from the good edges and the rest will be car patches so will be shaped anyway.



Is this normal or should I expect it to arrive better than this? I just need my expectations aligning with reality I suppose, would anyone refuse delivery because of any of this damage?

 

[winchman]

Should be perfect

 

[Mick Annick]

I occasionally get bent bits, though to be fair my supplier always chucks in an extra bit if one is badly damaged.

 

[Barking Mat]

Note on delivery, and inform supplier immediately.

Possibly refuse merchandise.

 

[tigdlo]

Thanks for the replies, this is the photo the companies own delivery driver took,

 

[Barking Mat]

Yeah, that's not normal, if you went to pick that up, you wouldn't accept that.

 

[500e]

Ask what they are doing about it + the other damage Discount this time. (as you can get the material out required out) refuse delivery next.
Sent back a ton some time ago they were not happy I pointed out neither were we, as we were paying.
Their argument was it is only 3/4 sheets!! ours was we were not going to sort through to find all the crumpled edges for free

 

[Erie Fred]

Looks like a metal strapping damage.

 

[mike os]

Yeah, that's not normal, if you went to pick that up, you wouldn't accept that.

I think this is an acceptable method of assessing stuff

 

[RichardM]

Will it impact you if you refuse the whole delivery?

If not take photos of the damage, endorse the delivery note with the reason for refusal and take a photo of that as well. Send the photos to your supplier advising them that you have had to refuse the delivery, asking them when the material you need will be able to be delivered.

If it will not be a problem to use the material and it will impact your customer if refused. Take photos, endorse the delivery note as material damaged prior to delivery, have the driver sign as such. Advise your supplier that in this instance you have accepted the delivery as you will be able to work around the damage and it would impact your customer if refused, but also say that will not always be the case and ask if it left their site in that condition.

If it happens again refuse delivery, you do not want to be the customer they send all their damaged material to.

As above don't sort it out for them, it is far easier to credit a whole order than parts of it.

 

[Erie Fred]

I bought very similar damaged material, cheap from a scrapper, seems the whole pallet load had the same bent damage from the steel strapping.
As the customer had a auto feeding laser set-up, it would'nt run thru their machinery.

 

[h-dom]

Shouldn't be like that. Square and round bar often needs straightening but sheets should be flat and hollow section straight.

I refused a length of box last week because of a kink where the strap was tightened. Might have been able to work round it fine but luck would probably have been it was the middle of a 6ft run.