They should work, unlesss maybe there's a problem with one of the cells. Check the voltages on each cell. Both cells should be prettym much the same if they've been treated similarly.
Another check is that the pips make contact with the +ve terminals. I've had problems in the past with rechargeables not making the +ve connection. Easily sorted with a quick clean with a file and a touch with a soldering iron. Juat enough to melt the solder, but not enough to damage the cell seals.