BT Fibre

[Brad93]

Rang BT up back in September. Got their fibre 100 package with the guarantee of WiFi in every room for an extra £10 - month. All in £40 a month.

Over the phone they said we will install on the 7th October.

We rang up at start of October to find out what was happening. No you’re install is now 23rd October.

Kelly Coms came and installed yesterday. No internet. “Will take a few hours”

Openreach came and done the phone line. “Will take a few hours”

5PM rang BT, still no internet. “Activation can take up to Midnight”

This morning still no internet. Reset Hub, Openreach Box, no joy. The phone line works.

Ring up BT. “Oh yeah your file has a ton of notes, there’s a problem with the line, the engineer shouldn’t have told you it would be working in a few hours, nor should the call operator last night”

We’ve lodged a complaint but they’re saying an engineer won’t look at it till after the 2nd November!!!!

what can we do?

mrs heard the engineer saying I’m connected to sasha1 not Sasha2

 

[voipio]

Use a mobile phone as a hotspot, or a mifi, or talk nicely to the neighbours about using their internet.... until BT get their act together.

 

[mike os]

Cancel the contract?

 

[Gragson]

2nd is not that far off, but if they don't get it sorted then....
Make a pain of yourself and ask for escalation everyday - as its losing you money.
Ask them for a 4G device in the meantime.
BT sold me fibre when the damn exchange wasn't ready!

 

[8ob]

We had similar grief with BT, oppo`s giving out incorrect information. Bottom line for us was no matter who we went to for the fibre broadband we still needed BT`s cable, going to another provider just adds another tier of bullhit to wade through. Better to wait IMHO.

Bob

 

[dyno-tron]

After a few months of getting the FTTP installed it's defo worth checking your BT account online for "your personalized offers".
We got 300mbps installed earlier this year after months of waiting for them to attach new fibre string to the poles (rural area). Checked the offers in August, it said we could have 500mbps for no extra cost but the "buy" button didn't work. Called them up, they said "sorry, can't give you 500, but you can have 900 for no extra cost if you like and we'll also include halo2 WiFi". Result!!

 

[reb78]

I have to ask. Why on earth would any residential user need 500mbs let alone 900?!!!

We are out in the sticks and the phone lines are copper cable still. We installed a 4g router recently with an EE sim then used a TP Link Deco system to create the wifi mesh across the house. £300 for the router and Deco's and £25 a month for u limited data. Speeds vary a little but are 15-35 mbs download and 7-15 upload. This is rural Cornwall.

When I am up in Hertfordshire in the week working, I get up to 50mbs on 4g. I would think you could do similar in Essex Brad and get fast reliable 4g speeds and so away with lines, cables and BT altogether. I cant help but think this is the way forward anyway. Cables whether copper or fibre should be a thing of the past soon.

 

[slim_boy_fat]

I'm up near the moon and mine [today's test] are 17.9Mbps d/load & 4.3Mbps upload, the latter with an average of 1.5Mps

 

[pcwizme]

I have to ask. Why on earth would any residential user need 500mbs let alone 900?!!!

We are out in the sticks and the phone lines are copper cable still. We installed a 4g router recently with an EE sim then used a TP Link Deco system to create the wifi mesh across the house. £300 for the router and Deco's and £25 a month for u limited data. Speeds vary a little but are 15-35 mbs download and 7-15 upload. This is rural Cornwall.

When I am up in Hertfordshire in the week working, I get up to 50mbs on 4g. I would think you could do similar in Essex Brad and get fast reliable 4g speeds and so away with lines, cables and BT altogether. I cant help but think this is the way forward anyway. Cables whether copper or fibre should be a thing of the past soon.

If you are gaming, or doing videos on youtube or streaming 4k video then the higher the speed the better, I have 70mbs at the moment and it is just about enough for my gaming and video watching needs.

 

[gaz1]

Rang BT up back in September. Got their fibre 100 package with the guarantee of WiFi in every room for an extra £10 - month. All in £40 a month.

We rang up at start of October to find out what was happening booked date 7th october. No you’re install is now 23rd October.

Kelly Coms came and installed yesterday. No internet. “Will take a few hours”

5PM rang BT, still no internet. “Activation can take up to Midnight”

This morning still no internet. Reset Hub, Openreach Box, no joy. The phone line works.

Ring up BT. “Oh yeah your file has a ton of notes, there’s a problem with the line, the engineer shouldn’t have told you it would be working in a few hours, nor should the call operator last night”

We’ve lodged a complaint but they’re saying an engineer won’t look at it till after the 2nd November!!!!

what can we do?

mrs heard the engineer saying I’m connected to sasha1 not Sasha2

2nd is not that far off, but if they don't get it sorted then....
Make a pain of yourself and ask for escalation everyday - as its losing you money.
Ask them for a 4G device in the meantime.
BT sold me fibre when the damn exchange wasn't ready!

you need to escalate it past the lacki and up it to a supervisor manager

get them to discuse the problems with your line and ask why have they installed you with so many problems when they cant supply you your product that you have requested also request a reduction as just having a phoneline isnt enough as your not being supplied the product in full

note a lacki wont discuss your line problems and neither will a supervisor they do try and fob you off

dont except anything in place of it if you do, you except the contract and it starts from the first connection
this will take you past the refusal time so beaware of this fact

just so your aware I suspect your box isnt ready either you need bt to confirm this just record it as its proof of this consept

 

[gaz1]

I'm up near the moon and mine [today's test] are 17.9Mbps d/load & 4.3Mbps upload, the latter with an average of 1.5Mps

small arnt you

If you are gaming, or doing videos on youtube or streaming 4k video then the higher the speed the better, I have 70mbs at the moment and it is just about enough for my gaming and video watching needs.

we have 2 on the same line playing games

 

[reb78]

If you are gaming, or doing videos on youtube or streaming 4k video then the higher the speed the better, I have 70mbs at the moment and it is just about enough for my gaming and video watching needs.

I kind of get that but 500 seems like about 10 times more than you would really need to do any of that properly? I can stream HD things happily with less than 30. I dont game so no real knowledge there. Anyway. Getting off topic now.

 

[slim_boy_fat]

small arnt you

Aye, but beautifully formed....

 

[Fraserb]

We have satellite broadband as BT wires are absolutely useless and had a ton of issues dealing with them, similar to @Brad93 they just told me anything and took ages to even come out, usually fixed it for a day or two then back to .2mb download.

 

[dyno-tron]

Yeah, 900mbps doesn't really make any difference, a slow website is still slow on 900mbps, it makes a big difference when one of my lads games needs yet another 40GB download.
Btw, only upgraded cos it was free otherwise we wouldn't have bothered

 

[zzr1200]

Had the same problem with EE, but to be fair its Openreach who is the real problem.

We were promised internet connection the day we had the landline installed, even after complaining to EE, plus three failed appointments for Openreach to come to our local green box to sort the problem.

It took Openreach 4 weeks plus before they shifted their backsides to sort it, I had to tell EE that if it wasn't sorted, I was cancelling the contract and sueing them for breach of contract and compaining to Ofcom...

EE ended up refunding my costs and giving me a free months connection...