- Thread starter richy_B
- Start date
You have been very lucky there Alex unless assured there was not an internal problem in which case they would have charged. Top that they usually want an engineer visit to clarify, again chargeable if found to have a bell tone.
I get dropouts, usually last no longer than 15 secs, routers in to millions.
How on earth can anyone suggest Tiscali/Taltalk group and getting way above, lets rephrase that, 5 times quicker speed than their normal? Add to that throttling, traffic shaping, FUP, general web browsing, HTTP, P2P blockage, etc Day and night, some areas wont even get a connection at certain times, Unless browsing early and very late night, its throttled, very few arent. Call centre in India, if problem ring up nothing technical, go through their list 7 mins then back to square one, repeat.
I have been with Tiscali, same group Pipex who stole the phone line from another supplier, avoid all the biggies inc Carphone warehouse. Just after supplying phone.
I get dropouts, usually last no longer than 15 secs, routers in to millions.
How on earth can anyone suggest Tiscali/Taltalk group and getting way above, lets rephrase that, 5 times quicker speed than their normal? Add to that throttling, traffic shaping, FUP, general web browsing, HTTP, P2P blockage, etc Day and night, some areas wont even get a connection at certain times, Unless browsing early and very late night, its throttled, very few arent. Call centre in India, if problem ring up nothing technical, go through their list 7 mins then back to square one, repeat.
I have been with Tiscali, same group Pipex who stole the phone line from another supplier, avoid all the biggies inc Carphone warehouse. Just after supplying phone.
Dunno about lucky, I checked there wasn't a problem on 'my' side by plugging the router into the linebox. It just seemed logical to have BT look at the wire nearest me before investigating the whole Internet!
Apparently the ADSL system uses a much higher frequency than voice and so just a corroded connection can knock it out. The BT engineer said it's quite a common fault.
Apparently the ADSL system uses a much higher frequency than voice and so just a corroded connection can knock it out. The BT engineer said it's quite a common fault.
chriskelland
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Hi,
Just had a 2 day service outage from aol (owned by Talk Talk) It took one of those days to get through to someone who can't speak English. However, it seems that Talk Talk, who own several brands including aol, Pipex also Tiscali and PlusNet are involved in a massive replacement of servers. When put into service there have been problems with software resulting with loss of service. When I first tried to call CS's all I could get was a recording saying that there were 'service issues'.
When I finally got a human to talk to, all I got was a new router password. but it took a further several hours to kick back into life. Looking around the various broadband forums it looks as if most of the system is old and in need of TLC or replacement. Talk Talk seem to be addressing these problems but how long will it take?
Chris.
Just had a 2 day service outage from aol (owned by Talk Talk) It took one of those days to get through to someone who can't speak English. However, it seems that Talk Talk, who own several brands including aol, Pipex also Tiscali and PlusNet are involved in a massive replacement of servers. When put into service there have been problems with software resulting with loss of service. When I first tried to call CS's all I could get was a recording saying that there were 'service issues'.
When I finally got a human to talk to, all I got was a new router password. but it took a further several hours to kick back into life. Looking around the various broadband forums it looks as if most of the system is old and in need of TLC or replacement. Talk Talk seem to be addressing these problems but how long will it take?
Chris.
rtbcomp
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- Sheffield UK
Mine (BT) was working at about 250 Kb (K bits) until we had some rain now it works at around 500. What I have noticed is that at the start of day it will run at about 800, even peak at over 1 M. This is measured with DU Meter.
BT had me plug into the service socket which made no difference.
My BT service had degraded to the point I could no longer watch TV via iPlayer.
Dreading the day, I reported service was slow by phone. The first operator who answered could apparently see that service had fallen over time, accepted there was a fault, and tried to book a BT engineer to visit.
I was pleasantly surprised the reporting had been so easy.
This bouyed me up over the next few days while the fault report people repeated on a daily basis (IE, whenever I rung up) their attempts to book an engineer visit. There was apparently some sort of interworking problem between different systems.
Eventually they overcame this problem, and an engineer arrived in the half day they said, did his tests, and agreed the service was slower than normal. He let on that the speed measured at my terminal box was 600 kbps, while he got 1800kbps at the distribution cabinet, less than quarter of a mile away.
He went back to the exchange and arranged for my service there to be 'rebuilt'.
8 days later and the service seems to have stayed up, although that difference between the speeds at the cabinet and termination boxes suggests there is an underground 'fault' that if corrected would give me a better speed than I've ever had before, but I'm not sure I'm up to forcing that issue with them.
That DU meter application seems interesting, but USD25 interesting?
I think I'll hang fire on that for a while.
Regards.
Dreading the day, I reported service was slow by phone. The first operator who answered could apparently see that service had fallen over time, accepted there was a fault, and tried to book a BT engineer to visit.
I was pleasantly surprised the reporting had been so easy.
This bouyed me up over the next few days while the fault report people repeated on a daily basis (IE, whenever I rung up) their attempts to book an engineer visit. There was apparently some sort of interworking problem between different systems.
Eventually they overcame this problem, and an engineer arrived in the half day they said, did his tests, and agreed the service was slower than normal. He let on that the speed measured at my terminal box was 600 kbps, while he got 1800kbps at the distribution cabinet, less than quarter of a mile away.
He went back to the exchange and arranged for my service there to be 'rebuilt'.
8 days later and the service seems to have stayed up, although that difference between the speeds at the cabinet and termination boxes suggests there is an underground 'fault' that if corrected would give me a better speed than I've ever had before, but I'm not sure I'm up to forcing that issue with them.
That DU meter application seems interesting, but USD25 interesting?
I think I'll hang fire on that for a while.
Regards.
