Britool warranty

[winchman]

Slowly having a clear out, found a Britool ratchet and strong bar that are both broken, can you still get them changed under the Lifetime warrenty?

 

[Richard.]

Can't see why not. Lifetime is lifetime.

 

[Richard.]

Doubt you'll get like for like though. Britool isn't what it once was.

 

[winchman]

When I try to contact the office for Europe it just bounces back?
Tried a local stockist so I will see what they say.
One items from the Van sales Hallmark range the others from the industrial range both sold with warranty but neither are sold any more.

 

[angellonewolf]

brother used you have snapon stuff and yes if broken they would replace but if the tool man can get out of it they would eg if the bar is bent would say you missused it if snaped they could say the same but all the same alway worth a try

 

[Richard.]

brother used you have snapon stuff and yes if broken they would replace but if the tool man can get out of it they would eg if the bar is bent would say you missused it if snaped they could say the same but all the same alway worth a try

Snap on dealers are self employed on a franchise. They buy and resell the snap on gear on there vans at premium prices. They will only take a warranty on that they know for sure they can return themselves. If they give you a new spanner and can't get it changed themselves from snap on then they are out of pocket. A big spanner is a lot of brass so they are tight with there warranty claims. Bit crap really when your buying the worlds most expensive tools and the warranty is a mega hassle.

 

[winchman]

I had some snap on replaced last year whilst the dealer was very helpful it took about two months.
I just feel its now over priced.
I recently noticed Halfords ask for your original receipt when exchanging things they never did in the past and don't point tis out when you buy it.
I will keep you posted and see what I get from Britool

 

[whm_fab]

ive a britool 10mm ratchet spanner that in fairness, has done alot of work over the last 7-8 years id say, but recently broke - i wasn't even sure if britool had a lifetime warranty - is this with all britool stuff?
interested to know how you get on !

 

[armalites]

I had a Britool breaker bar replaced under warranty. Took it to a local stockist who sell quite a bit of Britool stuff and they replaced it no issues at all. I had previously emailed Britool and they told me to go to a local stockist. The new one I have whilst fine is not as nice as my original.

 

[armalites]

I have no issues with refused warranty claims due to miss use.

 

[gav0994]

Britool now is owned by whoever owns facom...so quality hopefully is back on the upward....

All owned by the Stanley Black and Decker group who also own Mac Tools and Dewalt.

 

[Swift&Bold]

Snap on dealers are self employed on a franchise. They buy and resell the snap on gear on there vans at premium prices. They will only take a warranty on that they know for sure they can return themselves. If they give you a new spanner and can't get it changed themselves from snap on then they are out of pocket. A big spanner is a lot of brass so they are tight with there warranty claims. Bit crap really when your buying the worlds most expensive tools and the warranty is a mega hassle.

This is why I won't pay Snap-on prices. nice tools yes. but overpriced considering the warranty is nothing but hassle.

 

[anto44]

I have a lot of snap on stuff and the warranty seems to come down to the particular dealer, some are great but some can make it a hassle.

 

[Swift&Bold]

I have a lot of snap on stuff and the warranty seems to come down to the particular dealer, some are great but some can make it a hassle.

With what they charge it shouldn't be like that, the warranty should be no quibble.

 

[brightspark]

well there screwdrivers aren't owt special I use wera and get less than a year out of em before there knacked a fiver a pop not 15 like snapon that aren't any better

 

[anto44]

I agree it shouldn't but unfortunately thats the way I've found it to be

 

[winchman]

Well no reply so no more Britool stuff for me
Local stockist will only exchange stuff they originally supplied, Contacted the Europe address and no reply, filling a customer satisfaction survey and no reply.
Disappointing really

 

[Swift&Bold]

........Local stockist will only exchange stuff they originally supplied...........
Disappointing really

A stockist is bound by the terms and conditions of the supplier, if the supplier offers a lifetime guarantee then that's one of the terms? If not then "disappointing" is a massive understatement.

 

[winchman]

The plot thickens
Britool was bought out by Facom.
Britool had two ranges, Industrial and Hallmark
Facom still sell the industrial another company (tradmarque tools) own and market the Hallmark range.
A very helpful lady ate Trademarque tools has told me to post the strong bar to her and they will see what they can do.
She also put me in touch with the UK sales office for the other Britool who have agreed to exchange my Ratchet via Cromwell tools, so I will keep you posted, but if it hadn't been for the help of Trademarque tools I would have been stuck.