Spark plug
Member
- Messages
- 4,062
- Location
- Durham, England
Just received this from BOC:
Dear Customer,
BOC Pricing Review – Hobby Welder Deal
At this time of year, we would normally be writing to you to inform you of changes to our prices that would come into effect in January.
The impact of COVID-19 has meant that this has been a challenging year for everyone. We are proud to say that we have maintained a reliable and consistent supply to our customers throughout the pandemic, whilst also managing the exceptional demand within hospitals.
As a result of the pandemic we have experienced considerable reduction in gas volumes and despite significant focus on fixed cost reduction across BOC, we face a substantial increase in our cost of production.
However, we always endeavour to minimise the impact of cost rises to our customers and feel that now, more than ever, is the time to support our smaller customers. As such, the discounted prices you enjoy from our Hobby Welder Deal will not increase in January and will remain unchanged throughout 2021.
Thank you for the business you have placed with us during this difficult year and we look forward to remaining your supplier of choice.
Yours faithfully,
Phil Rowley
Director of Customer Service – Region UK
Dear Customer,
BOC Pricing Review – Hobby Welder Deal
At this time of year, we would normally be writing to you to inform you of changes to our prices that would come into effect in January.
The impact of COVID-19 has meant that this has been a challenging year for everyone. We are proud to say that we have maintained a reliable and consistent supply to our customers throughout the pandemic, whilst also managing the exceptional demand within hospitals.
As a result of the pandemic we have experienced considerable reduction in gas volumes and despite significant focus on fixed cost reduction across BOC, we face a substantial increase in our cost of production.
However, we always endeavour to minimise the impact of cost rises to our customers and feel that now, more than ever, is the time to support our smaller customers. As such, the discounted prices you enjoy from our Hobby Welder Deal will not increase in January and will remain unchanged throughout 2021.
Thank you for the business you have placed with us during this difficult year and we look forward to remaining your supplier of choice.
Yours faithfully,
Phil Rowley
Director of Customer Service – Region UK