Airport valet parking

[Seadog]

Here's my review on a company called OneStop Parking and the service I recived from them at Heathrow last night. Who says Trustpilot reviews are biased towards the companies? If only I'd checked

I wish there were negative stars.
Why oh why didn't I take the time to look at some reviews before booking with them? Truly the worst experience I have had with a parking company. It started off badly when I phoned to confirm my arrival time and was given instructions, very unclear due to road noise, signal and the accent at the other end. I understood the person to be confirming dropping off instructions which were on the documentation. Nope, they weren't, so that cost me the price of the short stop in the valet parking area. On my return, well, what can I say? If I'd phoned before leaving Belfast I'd only have waited 20 minutes for my car. Need I say more? To be told that my return was booked for 2230 when it clearly said 2145 on the printed confirmation only added to the frustration when it didn't arrive until 2250. I'll finish now because it's making me angry just recalling this dreadful service.

Edit

https://uk.trustpilot.com/users/5d3e26d19a2ed77549208050

 

[bourbon]

How much mileage was added when it was 'parked'

 

[TechnicAl]

Ive never used one after I bought an offer of free parking with overnight stay in the Travelodge....I left my keys and expected to find the car where I left it but no...when I arrived back I was directed to a bus stop where I got on a an overloaded mini bus and 90 minutes later arrived at a car park. The bus driver didnt speak English. Fortunately I found my car fairly quickly as it was dark and the lights flashed with the remote...it was a newish X reg Volvo V70....however I had no idea where I was...it was pre sat nav......eventually I saw a sign to M4 and having forced my way through gangs of men on a housing estate I was on a main road. The M4 was no use to me but it was a starting point and eventually I was on my way home.

 

[R-D-R]

been stung a few times, once i paid for onsite parking - dropped car with concierge having entered it into "limo" mode only to get a call 5mins later as we are checking luggage in asking for the passcode to take it out of limo mode so they can use the satnav. Why the flip would they need the satnav to park it onsite!

 

[armalites]

When travelling you are already under pressure and you don't need any more misery.

We rarely go on an abroad holiday but the last couple of times we've just paid the money to park on site where we've kept the keys, I don't even have a new flashy car but the thought of giving someone my keys fills me with dread. My dad did a bit driving for one of those companies years a go and he told me some shocking stories. They used to race each other during the collections, there were drivers taking things like sunglasses and other stuff from the cars and it was their word against the owner but often these people had no idea things were missing until weeks later.

 

[jimbo84]

There have been disaster stories of the valet drivers being employed by the companies on a self employed basis and they don’t have the necessary insurance cover to drive your car.

 

[julianthegypsy]

I've used purple parking in Gatwick with no problem several times. It is one where you leave the keys, but I can see the reason. The car park is huge. You drop the car in front of the building, and it will be there ready for you a week later. Jump on the bus ri the terminal and you're off, same on the return.

 

[slim_boy_fat]

There have been disaster stories of the valet drivers being employed by the companies on a self employed basis and they don’t have the necessary insurance cover to drive your car.

 

[jimbo84]

Only an issue if they crash it or get pulled and checked, nice to come back to find your car in the pound needing a hefty bill paying to get it back.

 

[stuvy]

Have used purple parking a lot they’ve been fine

I almost couldn’t get into my amarok in heathrow due to tight spaces so opened the windows and climbed in!

 

[Seadog]

Whilst I was standing waiting for my car, a police car slowly drove in and then parked near to me. They then apprehended one of the parking staff and gave him a considerable amount of grief about the way he'd driven the car into the area. I did notice one car being driven in pretty fast, ignoring speed bumps. They did nothing in the end but did give him the third degree. "Is this your car? Would you like your car being driven in this fashion?" etc.

 

[Ashley Burton]

I think the best one was that rogue parking company that left customers cars where ever & they couldn't remember where they parked them

 

[slim_boy_fat]

Would you like your car being driven in this fashion?" etc.

Water > > > duck's back, I'm afraid.

I think the best one was that rogue parking company that left customers cars where ever & they couldn't remember where they parked them

Isn't that what Trackers are for?

 

[Ashley Burton]

Isn't that what Trackers are for?

They probably wish they did have them!

 

[stuvy]

Our car had 0.8mile on the clock and my amarok was where I parked it

 

[eLuSiVeMiTe]

Just stick a post it note on the dash with the milage noted down along with say cheese.

Saw a docu on something like this a few years back
They were parking the cars in muddy fields and covering the insides and out in mud and grime

 

[colnerov]

Hi, Having been around the airport and knowing a couple of people that run some of the parking firms, their practices and prosecutions that make the local press, my only advice would be to leave the car at home and find some other way to get to the airport.

Colin

 

[Wallace]

I’m so tempted to offer a park & ride service from where I live! When do Forum members become Friends and Family?

 

[Cobbler]

There was a case years ago with parking for one of the theatres. Parking people knew what time you would be back, so parked the vehicles accordingly. Apparently someone was ill, so returned early, to find another car alongside & the engines being swapped over.