Air Products customer feedback

[Autofabrica]

I would like to use this post to write my feedback about Air Products service and products.

I have contacted Max from Air Products on fri last week and he explained to me argon prices etc and the price was much better than other suppliers, so today went to company called Globe Engineering, Grays ,Essex who are Air Products agent and within 15 min they opened new account for me and I was on my way back to my workshop with an argon x30 bottle.

Let the tig fun begin

 

[no idea]

How much was the X30 bottle (rental, gas, other costs etc.)?

 

[Autofabrica]

You can read it all in this link

http://www.mig-welding.co.uk/forum/showthread.php?t=38898

 

[zardoz]

Went to Grahams machinery in chester to see the Air Products guy there. I used to rent some Argoshield there a few years back. when i left i asked them to keep me on the books. To save all the bother and expense of paying a new deposit for the bottle if i came back.

Went today to see about getting my account back up, and they dont have it in their system as they have 'changed over' to something or other. Ok no problem says I. Air Products will still have my details wont they ? Yes says the gas bod. So ten minutes and three calls later he is on the phone to some guy in Spain, (yes Spain! Thats where they do all the UK records from now. Since the system has been 'Streamlined'! Or something. I wasnt actually listening by now, I had dozed off to sleep standing up )

So, this Spanish guy who doesent sound exactly hip with the lingua franca (Or Anglica more acurately. Indeed he sounds more Indian, but maybe its a bad line ?) and anyway he has to go now as he is 'in a meeting' (ie: its siesta time). Makes an excuse he will ring me back personally from Spain (or India)before 5pm and takes my phone number. As i recite it to him, I know its the last i will ever hear from Pedro. The sun is more likely to forget to rise in the morning, than me getting a return call. Let alone a call telling me its all sorted, and I dont have to pay yet another deposit on a bottle.

Three gueses as to whether i got any international calls yesterday ? Way to go ! Air Products for streamlining your system. It certainly lined my stream

(pssst. secret shopper meets secret squirrel)

 

[pc18]

max was great at sorting me out with an intergra argon bottle. even though my local air products dealer are absolutely useless.

 

[zardoz]

Who is this Max character ? and is it worth me contacting him direct ? If so, whats his number ?

 

[chevy2]

I get my gas from boc through work but noticed a few weeks back that Welding engineering services in Barking/east london have gone over from boc to now only doing airproducts cylinders.

 

[Autofabrica]

Max is Air Products business development manager

Read this link it had his contact details, with me Max really helpful and as I said it was dead easy to set up new account and get my pure argon bottle for 1 year rent contract

http://www.mig-welding.co.uk/forum/showthread.php?t=38898