Not sure this is allowed...

[ukracer]

It's about the government but not political.

I tried to access my tax and NI records over the weekend but found you need a passport.
Despite it saying there are 6 ways to prove ID and you need 2 if the .gov departments do not have your information on file you can't use it.
A p60 is one of them. Payslips are another. Credit information is another.
But why don't they have my P60??
I can't send it to them....

So I complained..."WHy do you list 6 options to confirm you ID and then limit it to 2 from later in the process. why not just say you WILL need a passport. It is impossible to obtain online access to our records unless we have at least one of those or a Northern island driving licence. It an absolute joke there is no other way of getting online access."


Their reply was this....."
Stephen (GDS Support Services)

May 3, 2023, 11:47 GMT+1

Dear Andrew Taylor,

Thank you for contacting GOV.UK.

We have no access to DVLA records and do not manage their services.
Read the DVLA's most up to date information on processing times at:
https://www.gov.uk/guidance/dvla-services-update

Use the following link to find the right phone number, email, postal address or web-chat support for the DVLA:

https://www.gov.uk/contact-the-dvla

Opening hours are Monday to Friday, 8am to 8pm and Saturday 8am to 4pm. Off-peak times are usually before 10am.

Complaint procedure

How to complain if you’re unhappy with the service you get from DVLA can be found at:
https://www.gov.uk/government/organ...e-licensing-agency/about/complaints-procedure

Paper applications - Processing dates for paper applications

DVLA services are operating within normal turnaround times. Please allow 4 weeks for your new documents to be sent to you if applying by post.

https://www.gov.uk/guidance/dvla-services-update#paper-applications


Regards,
Stephen
GOV.UK
User Support Lead
Government Digital Service"



I fail to see how a gov employee can be so inept??

 

[Matrixx]

They should have your P60 as they should have all your tax payments on record,it may be that it's just not linked to another government account.

if you asked a question by email it may well have been answered by a Bot.

I had to use the post office service to establish my identity, but the two main interlinked forms of id are your passport and driving licence.

 

[ukracer]

They should have your P60 as they should have all your tax payments on record,it may be that it's just not linked to another government account.

if you asked a question by email it may well have been answered by a Bot.

I had to use the post office service to establish my identity, but the two main interlinked forms of id are your passport and driving licence.

The post office used verify. Anything verified with that platform is no longer valid. They can't use UK driving licence due to GPDR apparently.
And as its the online tax I am trying to access you would expect them to have info off my P60 as a minimum.

 

[reb78]

Its weird - i registered for the same access (I think) that you are trying to get last year (maybe the year before). I think I entered a passport number and they didnt seem to want anything else. If anything for me it was almost too easy to get in so the opposite of yours.

The reply you got is frustrating though - not sure its anything to do with what you asked!

 

[ukracer]

Its weird - i registered for the same access (I think) that you are trying to get last year (maybe the year before). I think I entered a passport number and they didnt seem to want anything else. If anything for me it was almost too easy to get in so the opposite of yours.

The reply you got is frustrating though - not sure its anything to do with what you asked!

I don't have a passport. This appears to be the main problem.
If I owed them money I am sure they would quickly be able to identify me.

I was registering to check my NI contributions were enough. I know I have 48 years.. (not sure how) I was only in the fire service 32 years and they contracted us all out apparently.
But I phoned Future Pensions today only took around 30 mins to get through and the lady said it looks like I have enough NI for a full pension.

 

[DAPPH]

They should have your P60 as they should have all your tax payments on record,it may be that it's just not linked to another government account.

if you asked a question by email it may well have been answered by a Bot.

I had to use the post office service to establish my identity, but the two main interlinked forms of id are your passport and driving licence.

Being a government body They want actual proof that you are indeed the recipient of the P60 because of data protections & your own security , anyone can trick someone at the end of a computer network that they are who they say they are just by giving various officially issued document numbers . .

 

[ukracer]

They want actual proof that you are indeed the recipient of the P60 , any one can trick someone at the end of a computer network that they are who they say they are just by giving various officially issued document numbers . .

But they list it as one of six things you can use. They actually say 2 from 6. Buts not. It's a passport ( or Northern Ireland driving licence) plus one other from 4.

 

[reb78]

I don't have a passport. This appears to be the main problem.
If I owed them money I am sure they would quickly be able to identify me.

I was registering to check my NI contributions were enough. I know I have 48 years.. (not sure how) I was only in the fire service 32 years and they contracted us all out apparently.
But I phoned Future Pensions today only took around 30 mins to get through and the lady said it looks like I have enough NI for a full pension.

Yeah - I gathered that. I agree with you too though - why not just state 'you need a passport' as that seems to be what they want!

 

[optima21]

I dont get why NI and tax information should be with HMRC, yet you get an email from the DLVA

 

[ukracer]

I dont get why NI and tax information should be with HMRC, yet you get an email from the DLVA

It's not from DVLA....lol its about DVLA but same applies. Not understandable.

 

[Migmac]

I don’t have a passport and gave up trying access this. Handed it to my wife she had me looking at stuff within minutes. I was in such a foul mood, I’m not sure what she did to get in

 

[Tangledfeet]

I had a similar issue when registering online with HMRC; my passport had expired so I couldn't use it - I used my driving licence and I think I ended up finding the previous years' P60.

The irony is that I'd already gone through the process of getting a 'Government Gateway user ID'...

 

[gaz1]

Government Gateway has always been crap and was forced down the unemployed route to claim benefit then it was forced down people who own companies and also those that do there tax ( self employed )

there claim was the companys involved could/would use those details to sell the information to other partys as the companies became a collection data service

many dont want a passport and im not paying for one either comes to mind as i dont travel abroad its also the same with the driving license many dont need one or want one to be used as id

there was talk of id being used and this would have been the pre id data scheme that you need an id card

digital information can be wrong and having a collection of it is easy pickings for places to be hacked or attacked

from what i read some departments have dumped the gateway service already and have implemented there own as even they say its useless

 

[optima21]

from what i read some departments have dumped the gateway service already and have implemented there own as even they say its useless

any official documentation from government departments?

 

[gaz1]

any official documentation from government departments?

you will find it on the register

other sources

7 days ago

The replacement for GOV.UK Verify is GOV.UK One

1 April 2022.

HMRC has announced it will withdraw Verify, the troubled Government Digital Service (GDS) identity verification and sign-in system, from Friday. ICAEW’s Tax Faculty has previously highlighted the planned withdrawal of Verify.

 

[keithski122]

I did this the other week and found it really easy to register, think I used a payslip and p60.

 

[ukracer]

I don’t have a passport and gave up trying access this. Handed it to my wife she had me looking at stuff within minutes. I was in such a foul mood, I’m not sure what she did to get in

It would be nice if you would ask her what she did please?

 

[ukracer]

I did this the other week and found it really easy to register, think I used a payslip and p60.

They are saying they don't have my P60 or payslips on file....

 

[bricol]

As you can't verify online who you are they do offer several other methods - so why not use them?

 

[badabec]

Stephen (GDS Support Services)

Hello, Stephen just didn't read the question, useless.
If you phone ask for the team leader or manager.