Great customer service

[mdubash]

After ages umming and ahhing about which welder, I finally pulled the trigger on an R-Tech MIG 170, and I threw a regulator into the basket. That was last Thursday. Saturday came, and there it was, a whole Bank Holiday weekend before it was promised.

When I opened the box, there were two identical gas regulators. I'd not read the yada yada carefully enough, or I would have realised I didn't need to buy one, as it's included in the kit. So I sent a message asking what the returns procedure was for my surplus regulator. On the next working day comes an offer to pick it up from me the day after, and action a refund on its arrival back at base, all for no charge (I'd expected to have to pay to ship it back since it was my mistake).

I call that excellent customer service and great communication. Well done R-Tech.

** No kickback, I'm just a happy customer.

 

[optima21]

........and as a happy customer you'll be thinking of them when you want consumables in which case the goodwill gesture is a good investment in future purchases from you. And what a nice first post it is for someone to make, so welcome to the forum. What are you planing on making, if you have any pictures we like them.
Im happy with the service I've had from R-Tech too.

 

[mdubash]

Thank you for the welcome - I've been a lurker for a while... And I've been wanting to get a welder for a while too - I did a short course at my local tech college a few years back which was really valuable, as is YouTube. Adding welding capability was prompted mainly by the number of times I've read on classic car forums (for I am a tinkerer of such things) that to make tool x, weld a nut onto a bit of mild steel and there's something really useful. That sort of thing.

I suspect though that most of my early attempts will be stuff that makes welding a bit easier, maybe a new benchtop for my existing workbench, maybe a trolley for the box and gas bottle, though the 170's portability allows me to get it off the floor and save limited floorspace so a trolley isn't a priority. I'm also thinking of making a battery box, welding a lambda sensor into a bung... Just bits and pieces really.

I have though seen some impressive projects that I may have a crack at once I've a bit more experience.

PS: Oh yes, and one day I may even take two brave pills and work on the rusty bits of the motor...

 

[Barking Mat]

Nice to hear that, very refreshing, when all we hear is bad customer service.

And welcome to the forum.

 

[slim_boy_fat]

Another welcome from me up here too .

If you're contemplating a trolley, there's plenty of inspiration and ideas from forum Members here CLICK HERE

 

[Parm]

Welcome to the mayhem

 

[mdubash]

Another welcome from me up here too .

If you're contemplating a trolley, there's plenty of inspiration and ideas from forum Members here CLICK HERE

Thanks. That's an hour I won't get back...

 

[Turbo]

Thanks. That's an hour I won't get back...

I've went through that thread several times & each time my design for my welding trolley changes!

BTW are you sure its not an R-Tech 180 mig you have? I have a 180 & its a great beginner machine. The infinitely adjustable settings make it easier to get the perfect setting, particularly on thin stuff like bodywork.

 

[mdubash]

I've went through that thread several times & each time my design for my welding trolley changes!

BTW are you sure its not an R-Tech 180 mig you have? I have a 180 & its a great beginner machine. The infinitely adjustable settings make it easier to get the perfect setting, particularly on thin stuff like bodywork.

Yes, it's a 180! Sorry for the confuse...

 

[skotl]

After ages umming and ahhing about which welder, I finally pulled the trigger on an R-Tech MIG 170, and I threw a regulator into the basket. That was last Thursday. Saturday came, and there it was, a whole Bank Holiday weekend before it was promised.

When I opened the box, there were two identical gas regulators. I'd not read the yada yada carefully enough, or I would have realised I didn't need to buy one, as it's included in the kit. So I sent a message asking what the returns procedure was for my surplus regulator. On the next working day comes an offer to pick it up from me the day after, and action a refund on its arrival back at base, all for no charge (I'd expected to have to pay to ship it back since it was my mistake).

I call that excellent customer service and great communication. Well done R-Tech.

** No kickback, I'm just a happy customer.

It'll be on here somewhere, but just a repeat of my buying experience a few years ago. The welder developed a fault so they picked up the bare unit, fixed it and returned it to me. Except they accidentally returned a full set of accessories (regulator, mig torch and lead, arc leads, tig lead, ground lead, etc.) with it.

I emailed them and they arranged to get it picked up until I got a note from the MD saying they had messed me around enough so please keep the spare accessories as compensation.

Great service on a couple of things over the intervening years, too

 

[ukracer]

Yes, it's a 180! Sorry for the confuse...

You had me confused but I have not looked at the site for a long time.