Paying for electricity

[The Artilleryman]

As a follow on to dealing with DVLA over my PCV renewal.

I am now having to deal with OVO energy.
Changed to OVO about 2 weeks before it all went pear shaped, so got a good 2 year deal - electric only, nearest gas main is 7 miles away, so oil for heating.

Have sent readings in for 3 months (on or about 1st of month), so far they have only charged us the daily standing charge, not for the electric used, about 508kwhr for the 2 months.
If I look on the usage graph it shows what we've used each month, but an error message when I try and see the cost.

Now we have a 3 phase economy 7 meter and OVO want both day and night readings, But we are on a single rate tariff as it's cheaper.

Customer service person was most surprised to get a call from someone who had not been charged for the electric used, it's been passed to the billing dept. who will get back to me.

I wonder a.) whether I'll get a call back and b.) how long it will take to sort out.
Only good thing is we pay by DD every month and I've worked out we are in credit by enough so that when they do sort it out, the DD won't have to increase due to there error.

 

[500e]

Best of luck 1 supplier 3 years to get itemized bill they were sending to wrong place we pay by BTF, billing address is correct
Home different supplier we have 3 phase & dual tariff meter, took years for them to realize it was stuck on economy 7, we had written recorded delivery to them on an address they gave us.
They had moved out 3 years before
5 visits before they got it working, 4 different time clocks fitted that were faulty, they mentioned we had under payed we suggested they read the letter we wrote years before saying the meter readings we imputed did not seem correct.
Friend with industrial units has one with a caped off gas supply, the engineers have been 3 times over the years and agree there is no meter & cap is sealed, I think the bill is £3/4k now hours on the phone to accounts, eng say they have reported no supply but still the bill roles in, software has a lot to answer for

 

[Barking Mat]

Similar story. Bought a house in 2016, asked to have the electricity turned on. Weeks later they hadn't. Found some fuses in the fusebox eventually, and discovered we had electricity.

Eighteen months later, we'd noted how much we'd used, they eventually turned up, apologised, changed the meter, and finally started getting a bill.

Letters sent, they weren't interested until it was their meter.

 

[mike 109444]

Remember the good old days when a chap would call to "read" the meter (gas or electric) He would have a leather bag and would empty your meter of CASH (remember that stuff?) Count it out and work out your rebate and had back a pile of coins (I hasten to add I was a kid at the time, honest).
Ah the good old days...........

 

[The Artilleryman]

All sorted, I've just looked at My Account on OVO and it's all sorted.

Just wish DVLA was this efficient.

 

[The Artilleryman]

Spoke too soon, the w****** have changed me to a more expensive tariff an Economy7 tariff.
WTF they have been told the meter provides a cumulative reading and it is this one that needs to be entered.

OVO Energy seem to have a problem sorting this sort of problem out as it crops up repeatedly on there forum and the answers given by people allegedly working for OVO are incorrect.

Luckily I've got the agreement (pdf) in front of me while talking to them
Sitting on hold while they try to sort this out.

 

[The Artilleryman]

3 phone calls yesterday - got cut off twice -more on that later - all sorted back to what I should be paying. Genius tried telling me they (OVO) should not have offered me a single rate tariff and tried to make out it was my fault, till I pointed out that they use the MPAS data base (can't remember it's new name) that contains details of addresses and meter's fitted, so they had to be aware of what meter was fitted. Didn't get the usual of "If you have a smart meter fitted it will sort this problem" as he admitted he could see I had a 3 phase meter.

Reason for being cut off - he had 3 calls on the go at once, he is nothing more than a call handler and has to phone the relavent dept. to sort anything and whilst I'm on hold he could be dealing with another call or 2. All of which is costing me money, luckily not on a mobile but BT land line with 700 mins for £7 a month.