Is anyone having problems with SSE Help Desk?

[awemawson]

Short back story:

A flat that I own had a tenant who was with SSE. She left about a year ago and we refurbished the flat then re-let it. My agent employees an independent Check Out / Check In agency who takes photographs of the meters at these times. There was quite a long 'void' period while work was happening and I'm quite happy to pay for electricity used in this period.

For months my agent has been trying to get SSE to issue a correct bill, we have the dates, we have the readings, and we have evidence. Sporadically they send an amended bill but they are always incorrect in one aspect or another.

At this point it was escalated to me and I've spent literally hours speaking to their help desk (which is in Cape Town South Africa !!!!!!) and get good promises and no action. The latest iteration is one of their agents saying that if I email them a copy of the tenancy agreement as evidence they will amend the bill, BUT WON'T GIVE ME AN EMAIL ADDRESS to use.

This was too much so I decided to raise a formal complaint with their complaints department which has phone numbers (several) on their web site. All these numbers port to the same help desk . . . ARGH

So I'm at an impasse re the electricity bill - any one else having trouble with them ?

As an aside we had the same issue with the gas account which is also with SSE - eventually they sent a final demand (court action follows) but the amount was only 1/3rd of what I calculated it should be. Their agent got really agitated (same one who refused to give an email address) and insisted that their bill was correct - OK I said I'll pay it if you are so sure and close the account - so I did

But the electricity bill which stands at about five times what it should be remains unresolved

 

[slim_boy_fat]

Try 0800 300 111 - that's the tech dept, last time I had occasion to use it I got someone sensible.

 

[MetalMonkey]

I understand SSE has been recently taken over by OVO, our FITS is with them and the entire thing seems to be a bit of a cluster tbh.

 

[Robotstar5]

Is there a link to a complaint form instead of using the phone numbers?, I had a lot of issues with Shell Energy while looking after the bills on my mum's empty house, multiple phone calls and broken promises then I filled in the complaint form and got a phone call the following day which sorted everything out.

 

[500e]

That about par for the course they are beyond the worst of the worst
Had a reason to close an account they gave me an address to send all the paper work to !!!!!!!!!!!!!!!!!!! they never got it, it turned out that they had moved out 3 years previously, the address was still on the web site.
The incompetence is beyond belief
The problem is just not SSE it is all the utilities
Had a unit where gas was capped off they keep sending bills their fitters came twice and agreed they had removed meter and capped off 2 years and still sending bills, we await the court day.
And don't start on water and sewage.

 

[cheb]

Yes, hence my thread about getting a meter connected. They are now an absolute shower of uselessness, SSE not bothering to speak to OVO and vice versa.

 

[Kram]

Dont fk around wasting your time, let them waste their own. Contact bank and get the incorrect payment reversed. Let court action follow. Court will not allow incompetence and you have evidence you have tried to resolve it sensibly.

 

[RaceDiagnostics]

They are a shower of incompetent idiots, I want to move to another supplier but it's impossible at the moment. I've spent hours on the phone to their idiot complaints handlers, I explain the issue, they then just say, "I don't understand" WTF are you stupid!

 

[RaceDiagnostics]

I can see that there are many complaints to the ombudsman, saying "I want to move supplier" but they are doing nothing to help.

 

[AVI_8]

Write to the CEO, I did that with Scottish power who are completely incompetent , only then did the problem get resolved after months of going backwards and forwards.