Seadog
Save the planet. It's the only one with rum!
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I think that quite a few people on this forum bought from Cromwell last December. They were having a sale with some very cheap prices.
One of the items that I bought was a cheapo metric open-ended spanner set, £3-59 I think.
During my workshop tidying a couple of weeks ago I discovered them in a box and decided I needed to hang them where I could see/use them. Fast forward to last week.
I needed a 13mm spanner. Ah ha, think I, I know where to find one. Except I didn't, there were two 11-12mm spanners, not 13-14mm
Not expecting anything, especially in view of the time that had passed and the value of the item, I contact their customer services. I got a reply saying that normally I would have to report shortages within 14 days but, as I was a repeat customer, they would order me a replacement spanner.
Two days later, i.e. just now, there's a knock at the door and a parcel arrives from Cromwell with, not one spanner, but a replacement full set
Now that's real customer service, in my book.
Full marks to them.
One of the items that I bought was a cheapo metric open-ended spanner set, £3-59 I think.
During my workshop tidying a couple of weeks ago I discovered them in a box and decided I needed to hang them where I could see/use them. Fast forward to last week.
I needed a 13mm spanner. Ah ha, think I, I know where to find one. Except I didn't, there were two 11-12mm spanners, not 13-14mm
Not expecting anything, especially in view of the time that had passed and the value of the item, I contact their customer services. I got a reply saying that normally I would have to report shortages within 14 days but, as I was a repeat customer, they would order me a replacement spanner.
Two days later, i.e. just now, there's a knock at the door and a parcel arrives from Cromwell with, not one spanner, but a replacement full set
Now that's real customer service, in my book.
Full marks to them.