Had email from supplier saying forget the contract we want more money you can leave if you want why bother to have contracts, same with electric
I see it as a bonus, leave and get whatever better deal is around at that moment. Always better being a new customer, loyalty means nothing nowadays.
This is so true, been with BT for many years, quarterly bill is just under £150 each time, we make zero phone calls so it's all land line and medium speed broadband basically,...Plusnet's monthly costs are certainly cheaper yet they use the same lines and the parent group is actually BT. What a joke really.
When I moved house 4 years ago I had to wait about two weeks for the service to work, is this the same situation when you switch phone line/internet providers nowadays? I've switched gas and electricity suppliers, that's seamless of course.
It depends who you go to. Buy cheap and you will get Indian call centres and script readers. Pay a little more and you can have Zen. Then you will experience REAL customer service and efficiency.
Well BT seem to be the most expensive and you still get put through to an Indian call centre.
Seriously, give Zen a call. You will be very impressed and they will not promise something that can't be delivered.
Looking at their site, they want £34.99 a month, that's certainly cheaper than BT but not Plusnet.
I repeat, pay peanuts, get monkeys.
When you ring Zen, you will speak to someone in Rochdale who speaks English and who can have a sensible conversation with you with as much complexity as you wish. The same guy will get things done and be responsible for that. Faults are treated with urgency and efficiency. Once they determine that it is an external fault, you will not, unlike the others, get the runaround. Openreach will be actioned straight away and again, followed up by Zen until sorted out.
I have two accounts with them and yes I could get substantially cheaper. But then I appreciate value for money over cheapness.
This is why I went with BT from the start, they own/fix the lines so if there were a problem, contacting them is the most direct route rather than relying on Talk Talk or whoever,.....thing is I've never really had a problem in all those years so what's the point in paying over the top to anyone??
No they don't and haven't done for many years. They have no better or cheaper access to Openreach than anyone else. Every time an ISP calls Openreach to a fault, they risk being charged if it isn't actually a network issue. That is why ISPs will prevaricate and give you dire warnings before they might reluctantly book a call. The same charges apply to Zen of course, but as they use Humans rather than script readers, they can identify where the problem is and deal with it accordingly.
Oh really?? Around my way, whenever I see a man/vehicle working in the box of wires on the pavements, they are always marked up as BT/Openreach, I assumed that they were the 'keepers' of the lines.