Yea definite lack of communication somewhere LOL. The deal does includes universal but gas price is more at £46.75 inc vat. problem is there's a handling charge of £14 if you collect or £15 if they deliver.
Just rang BOC cust services they said if your account is linked with Volkzone deal (as mine is) you don't pay the handling charge if you collect, but local depots may not be aware of it. I am set up for e billing so they said if I pick my cylinder up now, I will be billed around 28th dec